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broadband conection

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broadband conection

my broadband conection keepa disconecting its self after i have been on line for about 3 mins
3 REPLIES
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broadband conection

raise a ticket or phone the service line.
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broadband conection

Hi marcus,

Welcome to the forums.

Before raising a ticket or contacting support, there are a number of things you can check at your end before progressing this matter.

have a read at the following tutorials

ADSL Troubleshooting
ADSL Wiring and Filters

Both are an invaluable source of information and necessary self diagnostics and have been written by very knowledgable fellow customers.

If you need any further advice or help, post back.
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broadband conection

Before you go to too much trouble, what is your history of disconnections? I am on the limit for a 1Mb connection (beyond it accordind to the BT tester), but it works fine for 99.5% of the time. When it does not I also get disconnected every few seconds at times. As it does not happen too often, I have learned to live with it!

One day BT (I believe it is them causing the problem) will improve, hopefully?