I did try to raise a call but the 'submit' button seems broken. anyway, email i'm sending to another ISP is being blocked - could this be looked into? many thanks!!!
This message was created automatically by mail delivery software.
A message that you sent has not yet been delivered to one or more of its recipients after more than 48 hours on the queue on ptb-relay02.plus.net.
The message identifier is: 1GLZeA-000373-AS
The subject of the message is: RE: the re-arranging bug
The date of the message is: Fri, 8 Sep 2006 07:15:26 +0100
The address to which the message has not yet been delivered is:
Delay reason: Malformed SMTP reply from idcmail.shaw.ca [184.108.40.206] in response to initial connection:
Your IP is presently being blocked, Please call your ISP for assistance.
No action is required on your part. Delivery attempts will continue for some time, and this warning may be repeated at intervals if the message remains undelivered. Eventually the mail delivery software will give up, and when that happens, the message will be returned to you.
Thanks for pointing this out, we've seen a couple of other reports from customers emailing shaw.ca addresses. It looks like they've blocked us for some reason. We've been in touch with them but as yet they haven't responded and they haven't sent us any reports about any of our customers sending spam.
We'll continue to contact them until we've been removed, in the meantime sending email to this address via Webmail (link over on the top left) should work.