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asdl disconnection when useing phone

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asdl disconnection when useing phone

adsl connection cuts of when I use phone
even just listening to dial tone
I am a new user with a dynamode usb modem and two line filters(ycl).
I have tried various combinations of phone and line filters(ones supplied) but without any joy
Any ideas
Les
5 REPLIES
espresso_mick
Grafter
Posts: 225
Registered: 30-07-2007

RE: asdl disconnection when useing phone

How have you got you filters/phones & configured?
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RE: asdl disconnection when useing phone

> adsl connection cuts of when I use phone
> even just listening to dial tone
> I am a new user with a dynamode usb modem and two line filters(ycl).
> I have tried various combinations of phone and line filters(ones supplied) but without any joy
> Any ideas
> Les

Hi Les,

This may be a problem with the filters, are you able to borrow a friends to test? I appreciate this may not be possible but if you it is a very good test.

Kind Regards,
Rob
--
| Robert Kelly.......................Unmetered & ADSL solutions
| Technical Support..................for Home & Business
| PlusNet Technologies Ltd............@ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet ----- +


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RE: asdl disconnection when useing phone

> > adsl connection cuts of when I use phone
> > even just listening to dial tone
> > I am a new user with a dynamode usb modem and two line filters(ycl).
> > I have tried various combinations of phone and line filters(ones supplied) but without any joy
> > Any ideas
> > Les
>
> Hi Les,
>
> This may be a problem with the filters, are you able to borrow a friends to test? I appreciate this may not be possible but if you it is a very good test.





Hi All
Just borrowed friends filters
Problem solved
Cant believe I got two duff filters
but I have.
How do I arrange for replacements to be sent ASAP
cheers Les

>
> Kind Regards,
> Rob
> --
> | Robert Kelly.......................Unmetered & ADSL solutions
> | Technical Support..................for Home & Business
> | PlusNet Technologies Ltd............@ http://www.plus.net
> + ----- My Referrals - It pays to recommend PlusNet ----- +
>
>
>

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RE: asdl disconnection when useing phone



> Hi All
> Just borrowed friends filters
> Problem solved
> Cant believe I got two duff filters
> but I have.
> How do I arrange for replacements to be sent ASAP
> cheers Les
>

Hi again,

I've forwarded the ticket you raised to our Hardware returns dept who will update you on how to return the filters, we can then provide you with replacements.

Kind Regards,
Rob
--
| Robert Kelly.......................Unmetered & ADSL solutions
| Technical Support..................for Home & Business
| PlusNet Technologies Ltd............@ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet ----- +
N/A

RE: asdl disconnection when useing phone

Hi to PlusNet and everyone else.

I cant believe this poor guy had this problem! I have had the exact same problem, again I'm a new user, and I have 2 YSL filters supplied by Plus Net as part of the starter PCI package.

Unfortunately I am not in the position to borrow anyone elses filters.

Can you (Plus Net) arrange to send me out some more (preferably tested) filters and if they solve the problem I will return the duff ones. I dont want to send mine in first because a) I will be without adsl for about a week, and b) it might not even solve the problem.

Alan Choo-Kang

>
>
> > Hi All
> > Just borrowed friends filters
> > Problem solved
> > Cant believe I got two duff filters
> > but I have.
> > How do I arrange for replacements to be sent ASAP
> > cheers Les
> >
>
> Hi again,
>
> I've forwarded the ticket you raised to our Hardware returns dept who will update you on how to return the filters, we can then provide you with replacements.
>
> Kind Regards,
> Rob
> --
> | Robert Kelly.......................Unmetered & ADSL solutions
> | Technical Support..................for Home & Business
> | PlusNet Technologies Ltd............@ http://www.plus.net
> + ----- My Referrals - It pays to recommend PlusNet ----- +