cancel
Showing results for 
Search instead for 
Did you mean: 

adsl starter pack modem thing

N/A

adsl starter pack modem thing

hi my adsl connection became active 2-3 days ago(i think) and on the adsl tracker page it says the hardware order has not being placed yet.

i'm just wondering whats the normal time frame for the sending of the adsl modems.

ta
3 REPLIES
Community Veteran
Posts: 6,111
Thanks: 1
Registered: 05-04-2007

adsl starter pack modem thing

Hmm... you should receive your modem on the day of activation (though that can't be guaranteed). So it does seem a bit late!

Thomas
N/A

adsl starter pack modem thing

Perhaps you should raise a link:contact us ticket to ask what's going on?
Ianwild
Grafter
Posts: 3,835
Registered: 05-04-2007

adsl starter pack modem thing

Hi,

Unfortunately it looks like there was a problem with the way the order got activated on our side. The provisioning manager had already picked this up and we do know what went wrong (The data BT sent us changed slightly for some orders and our own system ended up ignoring the trigger to send the hardware out). I am very sorry about this. I can assure you that the modem will definitely get dispatched today, but I relaise this means you won't get it till Monday.

If there is anything you would like me to do to assist you in anyway in relation to this, please do let me know.

Regards,

Ian