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account question

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account question

my account name is kinetic

I have a question re payment. When did the plus net lite account (6.99) start, because I was billed for 9.99 per month on 4th sept 01. Will this be refunded and what will my next charge be. Will my account automatically change to lite from connect 20?
3 REPLIES
N/A

RE: account question

> my account name is kinetic
>
> I have a question re payment. When did the plus net lite account (6.99) start, because I was billed for 9.99 per month on 4th sept 01. Will this be refunded and what will my next charge be. Will my account automatically change to lite from connect 20?

Hi,
The last payment of £9.99 will stay, however your next payment, the one due today, will be for £6.99. your account will automatically switch to Connect Lite.
Regards

--
| Daniel Hubbard...............................Unmetered & ADSL solutions
| Senior Technical Consultant..........................for Home & Business
| PlusNet Technologies Ltd............................@ http://www.plus.net
+ ------ My Referrals - It pays to recommend PlusNet -------------+
N/A

payment due today???????!!!!!!!!!!

> > my account name is kinetic
> >
> > I have a question re payment. When did the plus net lite account (6.99) start, because I was billed for 9.99 per month on 4th sept 01. Will this be refunded and what will my next charge be. Will my account automatically change to lite from connect 20?
>
> Hi,
> The last payment of £9.99 will stay, however your next payment, the one due today, will be for £6.99. your account will automatically switch to Connect Lite.
> Regards
>
> --
> | Daniel Hubbard...............................Unmetered & ADSL solutions
> | Senior Technical Consultant..........................for Home & Business
> | PlusNet Technologies Ltd............................@ http://www.plus.net
> + ------ My Referrals - It pays to recommend PlusNet -------------+


There is no payment due today, the next one should be jan 2002!!!!!! have u made a mistake
N/A

RE: payment due today???????!!!!!!!!!!

> > > my account name is kinetic
> > >
> > > I have a question re payment. When did the plus net lite account (6.99) start, because I was billed for 9.99 per month on 4th sept 01. Will this be refunded and what will my next charge be. Will my account automatically change to lite from connect 20?
> >
> > Hi,
> > The last payment of £9.99 will stay, however your next payment, the one due today, will be for £6.99. your account will automatically switch to Connect Lite.
> > Regards
> >
> > --
> > | Daniel Hubbard...............................Unmetered & ADSL solutions
> > | Senior Technical Consultant..........................for Home & Business
> > | PlusNet Technologies Ltd............................@ http://www.plus.net
> > + ------ My Referrals - It pays to recommend PlusNet -------------+
>
>
> There is no payment due today, the next one should be jan 2002!!!!!! have u made a mistake

Hi,
I apologise, I had made a mistake. I misread the line - paid £9.99 per month - What has happened is that where you normally would have been next billed in November, the system calculated how many Connect Lite months 3 Connect 20 months were equal to, and adjusted the payment date to January of next year.
This means you have recieved credit on your account for what you have already paid.
Regards

--
| Daniel Hubbard...............................Unmetered & ADSL solutions
| Senior Technical Consultant..........................for Home & Business
| PlusNet Technologies Ltd............................@ http://www.plus.net
+ ------ My Referrals - It pays to recommend PlusNet -------------+