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Will we ever get our missing emails restored ?

N/A

Will we ever get our missing emails restored ?

As above really...

Not had any (useful) response to my ticket, so thought I might ask on here.
I can't find any updates about how long it might take, or even if it's possible ?

Anyone know anything more ?
8 REPLIES
Community Veteran
Posts: 6,983
Thanks: 8
Registered: 10-04-2007

Will we ever get our missing emails restored ?

In one of the service notices it does say that "Data Recovery Experts" have been called in and they have indicated that 99% of the data should be able to be recovered.
No date of this happening has been given as far as I know.
N/A

Data recovery

From service status.

Quote

Due to this, extra care is being taken over the recovery process to ensure accuracy and completeness of customer data which is resulting in this taking longer than originally anticipated. We still believe that the vast majority of data will be recovered by the end of this week.


so maybe this week maybe not...
N/A

Will we ever get our missing emails restored ?

Excellent - I couldn't see the wood for the trees.

Let's hope the job I was after is still going Evil
Laugh
Grafter
Posts: 470
Registered: 07-08-2007

Re: Data recovery

Quote
From service status.

Quote

Due to this, extra care is being taken over the recovery process to ensure accuracy and completeness of customer data which is resulting in this taking longer than originally anticipated. We still believe that the vast majority of data will be recovered by the end of this week.


so maybe this week maybe not...

The update also says
Quote
The data recovery specialists are currently estimating there may be around 1% of data loss

That's 7GB of data loss. Still a tidy sum
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Will we ever get our missing emails restored ?

Most of it may well be spam anyway so the actual amount of real messages lost may be a lot less than peple think.

In fact I suspect a lot of te recovered data will be spam anyway so it's an expensive way to get your spam back Wink
waldron
Grafter
Posts: 348
Registered: 28-07-2007

Will we ever get our missing emails restored ?

Quote
Most of it may well be spam anyway so the actual amount of real messages lost may be a lot less than peple think.

In fact I suspect a lot of te recovered data will be spam anyway so it's an expensive way to get your spam back Wink

I don't understand your justification for making this statement. My username begins with 'a' which I believe may be one of the accounts affected. Under normal circumstances I do not receive any spam, so I would expect any missing emails to be ones I DO want to receive. Obviously I can't speak for anyone else.

For those of us affected, I suspect that 'expense' is irrelevant. we just want the emails.
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Will we ever get our missing emails restored ?

Quote
In fact I suspect a lot of te recovered data will be spam anyway so it's an expensive way to get your spam back Wink


Would have been a lot cheaper if they hadnt of lost it to begin with Smiley
N/A

Will we ever get our missing emails restored ?

"The data recovery specialists are currently running their recovery software on the cloned disks to recreate these allocation files. Essentially the process is like doing a giant jigsaw puzzle without the picture with each piece of the puzzle representing a customer email.
Reading all these plusnet emails is like a detective story. I'm thanking God I kept my old Clara address.