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Why is it so hard ....

willow147
Grafter
Posts: 97
Registered: 12-08-2007

Why is it so hard ....

to find any information on the Plusnet website, particularly how to raise a new ticket (sorry, question) ?
3 REPLIES
N/A

Why is it so hard ....

probably because they want you to thoroughly examine there website before sending them questions due to a large number of questions already answered via the website when they are already overloaded with tickets ?
willow147
Grafter
Posts: 97
Registered: 12-08-2007

Why is it so hard ....

It's not for me, I have no issues with +net. My friend asked me as he has had a ticket bounced backwards and forwards for weeks now and now +Net have just closed it although the problem still exists.
JonathanW
Grafter
Posts: 2,648
Registered: 02-10-2007

Why is it so hard ....

If you're wanting to raise a new one, just run through the appropriate path on the Help Assistant, at the end there should be the option to ask support directly and this will then let you raise it through.