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Why have BT changed my profile?

N/A

Why have BT changed my profile?

IP profile for your line is - 250 kbps
DSL connection rate: 448 kbps(UP-STREAM) 8128 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 176 kbps


250kbps! whats going on?

only a few days ago I had a profile of 7150 and I got IP throughput of 3500 - 4000, even a peak times. why has it dropped and why is it not being sorted, I raised a ticket days ago.
4 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Why have BT changed my profile?

This would normally happen if your hardware were to resync at a low level. There is absolutely nothing we can do about it, and you should manage to get a higher profile within the next 3 days if you maintain your high sync levels.
N/A

Why have BT changed my profile?

I had a low sync level of 100 to 200 on thurday and friday and then everything went back to normal on saturday and I've been getting 8000+ down stream every day from then. but my profile is 250 and 500 with plusnet.

does this mean tomorrow (3 days) it should be back up? what about the plusnet profile?
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Why have BT changed my profile?

Yeah, the reset I'm seeing is from the 10th, so hopefully you should see improvement at some stage tomorrow.
N/A

Why have BT changed my profile?

Well my profile went down from over 4000 approx to 970 approx and it hasn't changed for 5 days now. That was after I had lost my connection completely for two days.Sad

My exchange is on green...