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Why are existing customers not treated as well a new clients

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Why are existing customers not treated as well a new clients

New customers are given free setup, but existing Home Surf customers are not informed that they could get a better product for less, and if they happen to discover this, Plusnet charge for the "upgrade".

Are Plusnet trying to drive existing customers to other ISP's?
2 REPLIES
painswck
Grafter
Posts: 449
Registered: 30-07-2007

Why are existing customers not treated as well a new clients

A long read but link may be informative
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Why are existing customers not treated as well a new clients

I have asked for my MAC code because of exactly this reason.

Look after existing customers or else you will lose them!
Treat them fairly and you will keep them for always!