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Who knows the avearge turn around time for support tickets?

Community Veteran
Posts: 1,817
Thanks: 11
Registered: 30-07-2007

Who knows the avearge turn around time for support tickets?

Does anyone know the current return / turn around speed for support tickets.


Is it the 12 or so hrs on the pn website or is it back up to days and weeks?

I've not seen any update re: ticket turn around for a few weeks.

Would it be possable for PN to list turn around times for the different dept tickets go to.

Eg. a place on the support pages with info like the following.

Tech Turn around
Billing turn around
Never turn around :-)

I know it states support times from different depts vary but customers never really know which dept their quesry will have gone to, could this be automated to say your query is with billing dept, they work 9 to 5 and will be back monday so you'll hear back in x days.

I have a ticket raised on Friday with no feedback from PN. Never had to wait so long.

Cheers

A
2 REPLIES
Laugh
Grafter
Posts: 470
Registered: 07-08-2007

Who knows the avearge turn around time for support tickets?

Turn a round? That reminds me of a joke......

What's black, white and red and can't turn round in the hallway?
Laugh
Grafter
Posts: 470
Registered: 07-08-2007

Who knows the avearge turn around time for support tickets?

Shockedops: forgot to give the answer Shockedops:

It's a nun with a spear through her head :lol:

Sorry - I didn't say it was a good joke Smiley