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Who is Force9 and why can I not get to my webmail?

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Who is Force9 and why can I not get to my webmail?

I've been trying to access my webmail this afternoon via the portal and each time I try to see my mailbox I get forwarded to a Force9 page telling me my "username and password were not accepted" :?:

Anyone else having the problem? Who are Force9?
28 REPLIES
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

Who is Force9 and why can I not get to my webmail?

Force 9 are another name plusnet trade under; there is also Free Online and the old plus.net.uk Plusnet business portal...

Edit: Welcome btw ;-)
JonathanW
Grafter
Posts: 2,648
Registered: 02-10-2007

Who is Force9 and why can I not get to my webmail?

Hi,

There's nothing else being reported at the moment, and I've not been able to replicate the problem here. I'd suggest clearing out your browser's temporary files and then give it another try after restarting your browser.
LiamM
Grafter
Posts: 5,636
Registered: 12-08-2007

Who is Force9 and why can I not get to my webmail?

I can replicate this.

Another bug in the new member centre homepage.

The webmail login is pointing to f9, even on the Plusnet member centre, so it's failing as it's trying to log into f9.
N/A

Who is Force9 and why can I not get to my webmail?

Everything is working fine here; my +Net webmail goes to +Net and my F9 goes to F9 as it should.

The only odd thing is I have an inbox when I'm using smtp delivery but thats for another thread. Smiley
LiamM
Grafter
Posts: 5,636
Registered: 12-08-2007

Who is Force9 and why can I not get to my webmail?

Strange.

Clearly in the source code it's posting the form results to the wrong visp...

 <form name="login" method="post" action="https://webmail.force9.net/atmail.pl">
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Who is Force9 and why can I not get to my webmail?

I tried clearing everything out of my (Firefox) cache and it still sends me to F9. Also tried another computer and even IE6, all to no avail. But if the page source is actually sending me to F9 then it's no wonder it doesn't recognise my PlusNet login... :!:
Ben_Brown
Grafter
Posts: 2,839
Registered: 13-06-2007

Who is Force9 and why can I not get to my webmail?

We are aware of this and are working to resolve it. In the meantime please visit http://webmail.plus.net to check your mail.
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Who is Force9 and why can I not get to my webmail?

Strange doesn't cover it
<!-- START webmail login-->

<FORM action="https://webmail.plus.net/atmail.pl" method="post" name="loginPage">

Thats following the link from the forums (at the left) with FireFox 1.5-RC3

I'm sure the webguys are now already looking at this.
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

Who is Force9 and why can I not get to my webmail?

Page source set to f9 here as well...
LiamM
Grafter
Posts: 5,636
Registered: 12-08-2007

Who is Force9 and why can I not get to my webmail?

This is not referring to the actual webmail login page or webmail.plus.net (or the link at the top).

But the new login box on the new member centre page here. About half way down.
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Who is Force9 and why can I not get to my webmail?

Sad Same here from the portal, being sent to Force9.
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Who is Force9 and why can I not get to my webmail?

I just had the same problem
Sproglet
Grafter
Posts: 105
Registered: 30-09-2007

Who is Force9 and why can I not get to my webmail?

It's not exactly a hard to include a bit of PHP to grab the browser variable for the domain and put it in the page (remembering to put a default in incase it is blank)

C'mon developer.

Want me to write the code for ya Wink
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

Who is Force9 and why can I not get to my webmail?

But they have to test it before it goes live...