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Where is the button for asking a support question?

thehatman
Grafter
Posts: 574
Registered: 01-08-2007

Where is the button for asking a support question?

I don't want to be guided through help pages.

I want to ask a question.

Have they made this more difficult. I can't find the button today.

Arrgg !! Sad
8 REPLIES
Community Veteran
Posts: 5,878
Registered: 04-04-2007

Where is the button for asking a support question?

there's been a number of queries on this lately in the forums. It's obvious PlusNet reckon adding a new wizard and making it more difficult to use will solve problems for customers. As always they don't consider the root cause of problems and instead just try and erode problems away. Out of sight out of mind I guess.
The wizard they've now got seems to suggest every single issue is an end user caused one, oh unless it's a BT caused one!
PlusNet, I hope you're taking the current user advice with regards to these new wizards onboard.
thehatman
Grafter
Posts: 574
Registered: 01-08-2007

Where is the button for asking a support question?

Yeah I DO NOT WANT A WIZARD.

I JUST WANT THE BUTTON THAT SAYS "ASK YOUR QUESTION HERE"

It is ironic that the internet, which was supposed to be about freedom and communication seems increasingly to be becoming about isolation and exploitation.
lingbob
Grafter
Posts: 734
Registered: 05-04-2007

Where is the button for asking a support question?

Yes, they have made it more difficult.

We now need to jump through a shed-load of hoops until we finally arrive at: "Alternatively, ask your question to the Support Team".

--
Martin
N/A

Where is the button for asking a support question?

If you look at my sig there is a link to a tutorial on how to raise a ticket.

Sounds patronising I know but it actually shows you how to bypass their own system...
Grandpa
Grafter
Posts: 48
Registered: 05-10-2007

Where is the button for asking a support question?

This is PN answer to reducing the number of support staff required.

1) customer has a problem,

2) They try to contact you about the problem,

3) They cannot do this,

4) They get really annoyed,

5) They leave and go to another ISP,

6) Less customers hence less support staff.

5) Problem solved.

Cry
N/A

Where is the button for asking a support question?

I dont think that is actually true.

I would say that the aim is to have customers helping themselves. or have them doing the running around for minor things leaving the bigger things then to be dealt with on the phone.

But thats a 2 second analisys Wink
Community Veteran
Posts: 5,878
Registered: 04-04-2007

Where is the button for asking a support question?

I disagree Tom. I think Walker has hit it on the head. Ok they don't want people to leave, but they do think that it will reduce tickets and problems. Those support pages are terrible, all it will do is anger people so much that when they finally can raise a ticket and they get a fob off reply they will then start considering thier options.
N/A

Where is the button for asking a support question?

Exactly and I'm on the verge of going, I really can't be arsed with this shower of c**p