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Where has contact us gone?

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Where has contact us gone?

I just went to check contact us to view tickets in help and support but it's disappeared. What's happened?
5 REPLIES
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Where has contact us gone?

Ahh,

there is now a new look in place and the way it all functions is different. When you go to Help & Support you will have a Help Assistant etc show then 4 tabs. Click on 'My Questions' to view open tickets or simply follow the easy to follow ( koff ) menu system on the right hand side.

Regards,
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Where has contact us gone?

Thanks Smiley I thought my tickets had vanished :shock:
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Where has contact us gone?

Apparently they aren't tickets now, they're questions?
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Where has contact us gone?

Hi guys

This is all down to our new support remit and trying to improve the ways in which you communicate with the CSC.

Service Status went out on Friday explaining this and the changes were made over the weekend.

More information is available here:
http://www.plus.net/features/news/best_support.shtml
PhillipH
Grafter
Posts: 229
Registered: 31-07-2007

Where has contact us gone?

Yep i couldnt find them either so i came here, PN are indeed excellent at either hiding stuff, or putting it in a place that isnt obvious. I wonder why that it Smiley

Have a button maked 'Tickets' goddamit Tongue