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When will Plus.net respond to recent broadband price cuts?

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When will Plus.net respond to recent broadband price cuts?

I'm currently a 2Mb Premier customer paying 39.99 a month and over the past weeks or so I've seen other ISPs starting to provide far more competitive prices than Plusnet. I'm finding it difficult to justify paying a 10.00 per month premium for a broadband service from Plusnet anymore.

For example, I see AOL is providing an unlimited 2Mb service for 29.99 and that today I saw on the BBC news website that BT is to double speeds for its broadband users for free.

When can we expect a response from Plus.net to the recent increased competition?
8 REPLIES
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When will Plus.net respond to recent broadband price cuts?

I'm in a similar boat. They have dropped the price of 2mb Lite to £15, but when BT gives a free upgrade to 2mb from 512k, then Plus.net has some catching up to do. I can get a BT 2mb line with 30GB transfer for less than with Plus.net, and I'm on a 1mb line now capped at 5gb...
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When will Plus.net respond to recent broadband price cuts?

Apparently there is some big news coming for us premier customers soon.. apparently in the next few days? Smiley
greville
Grafter
Posts: 96
Registered: 30-07-2007

When will Plus.net respond to recent broadband price cuts?

I too have seen the AOL announcement as I also have a dialup connection with them which I have had since before joining Plus Net. My concerns were with AOL was in their terms and conditions which states that it is for residential use only. I am a PLUS Net business user on a 512k connection paying £32.98 for using that service. I know that to change to a 1mb service would be cheaper, but AOlL,s new offer of £29.99 for 2mb offers a much better alternative. If PN would reconsider their meaning of business use then I would be more than happy to stay with them on a 2mb connecton at £14,99, but their buisiness tariff is way out of alignment. As I have posted before my useage is less than Imb a month. I do not have my main web site hosted anymore with Plus Net and I simply need a fast connection in order to update that site periodically. My useage therefore is far less than a number of residential users who I see are using 50+mb a month and yet I have to pay so much more with PN just because I happen to connest through a business telephone line.
I have asked this before but a definitive answer by PN has never been given, but what exactly does PN expect a business user to be doing to justify the excessive extra cost. The anser has always been that a business customer gets priority service and therfore costs more to service. I have called cuustomer support less than appro. 8 times in the time I have been with them and all calls have been unrelated to the service but in connestion with hosting actinic catalog, which PN were unable to do satisfactorily.
I want to stay with PN but obstacles are being put in the way
Community Gaffer
Community Gaffer
Posts: 12,958
Thanks: 750
Fixes: 69
Registered: 04-04-2007

When will Plus.net respond to recent broadband price cuts?

Hi,

The official line as to what can be considered business use is documented in our Acceptable User Policy available here http://portal.plus.net/info2/legal/tandc_limited/legal_stuff-aup-general.html

Regards,

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

greville
Grafter
Posts: 96
Registered: 30-07-2007

When will Plus.net respond to recent broadband price cuts?

yes but what about all the other points
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When will Plus.net respond to recent broadband price cuts?

Sounds like Plusnet's new 2Mb lite service would be very cost effective for you with its very low monthly charges (and 1Gb per month transfer included if I remember correctly).

Perhaps it's worth speaking to them to clarify what constitutes "business usage". I'm sure they won't want to lose your custom.
greville
Grafter
Posts: 96
Registered: 30-07-2007

When will Plus.net respond to recent broadband price cuts?

yes but thats £39.99 with 4gb compared with £14.99 for residential customers (ok with less useage allowance but generally adequate for me)
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When will Plus.net respond to recent broadband price cuts?

Make the switch to the residential service. If there are objections then switch provider. Either way, you win Smiley

I mean you mainly use you broadband service for surfing the web for fun and upload some stuff for business from time to time right? Wink