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When can I leave?

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When can I leave?

I don't normally post on these forums, but I have a question somebody may be able to help me with.

Last September I signed up with plus.net as a new customer for 2MB broadband premier, transferring from PIPEX at no cost to myself (no hardware was supplied to me from plus.net). At the time I was very pleased with the deal , however, there seems to have been a continuous erosion of the product, and an increasingly unreliable service. Together with a permanently engaged customer telephone support, and a promised 240 plus talk minutes not materialising I feel that the time may have come to vote with my feet.

I am now considering leaving plus.net but am not sure when I can do this without paying a penalty, does anybody know at what point I can go without it costing me ? I'm kind of assuming it's not until my years membership is complete ?

Thanks in advance,

David
2 REPLIES
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When can I leave?

Raise a ticket and ask ... but beware, they may throw your MAC at you !
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When can I leave?

You can leave in september or pay £15.00