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What the hell is this about?

hiflier
Grafter
Posts: 45
Registered: 05-04-2007

What the hell is this about?

I received this email this morning

<Your username: hiflier

Dear Mr Ian XXXXXXXX,

This email is to notify you that you have successfully passed your billing
date therefore peak-time usage management has been removed from your
service.

To avoid further restrictions to your service please schedule large
downloads for off-peak times.

Thank you for your cooperation.

Kind Regards,
PlusNet Customer Support>


However, I've just checked my last 3 months usage stats from VMBU and my TOTAL maximum usage is less than 3GB per month. I'm on 2 Meg Premier!!

An explanation, preferably from one of the Customer services team, would be appreciated!!!!!!!!!!

Ian.
3 REPLIES
Superuser
Superuser
Posts: 2,484
Thanks: 190
Fixes: 5
Registered: 06-04-2007

What the hell is this about?

PlusNet are currently investing why a small number of customers have incorrectly recieved this. There was a Service status about it this morning.

Phil
JonathanW
Grafter
Posts: 2,648
Registered: 02-10-2007

What the hell is this about?

We are currently investigating a problem whereby a small number of customers are receiving an email saying that "peak time management has been removed" when these customer have not had peak time management applied.

We would like to apologise for any confusion that these emails have caused and assure customers that it is just a problem sending out an incorrect email and that peak time management has not been applied in these cases.

Once we have more information about this, it will be posted via service status in the usual fashion.
hiflier
Grafter
Posts: 45
Registered: 05-04-2007

What the hell is this about?

Thanks Phil and John.

I was not aware of this.
Huge sigh of relief.
I will admit, I had not noticed any slowdown, but you never know!

Ian.