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What's gone wrong with relay.plus.net?

Agent47
Grafter
Posts: 47
Registered: 08-08-2007

What's gone wrong with relay.plus.net?

Should I raise a ticket about my E-mail client not being able to send via SMTP?
I looked at the service status and found E-mail was green.
Is anyone else having trouble sending E-mail?
I could send E-mail from Web-mail, but I don't think it uses SMTP, so that could be the reason I could send an untagged -SPAM- E-mail to spam@despamchecker.plus.com.
4 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

What's gone wrong with relay.plus.net?

Hi,

There's no problems that I know of with sending email, do you get an error message at all?
Agent47
Grafter
Posts: 47
Registered: 08-08-2007

What's gone wrong with relay.plus.net?

Hi dtomlinson,
Thunderbird 2.0 keeps asking for the password when it should already know it (come to think of it, I don't you need to give one), then it sticks at connecting to server till I get bored and click cancel and get a "Sending of message failed" window.
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

What's gone wrong with relay.plus.net?

Ah, for some reason the default setting in Thunderbird is to ask for a username and password. The SMTP server doesn't need a username and password and if this option is switched on it will give you an error. If you go into the account settings and disable the "outgoing server requires authentication" setting it should then work fine.
Agent47
Grafter
Posts: 47
Registered: 08-08-2007

What's gone wrong with relay.plus.net?

Yep, your right. I don't know how that box got ticked.
It must have been all that messing about with my E-mail due this
SPAM issue :roll:
Thanks for the help and goodnight.