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What is the BOT - DSL Logged Faults - Interm pool

Patch
Grafter
Posts: 122
Registered: 30-07-2007

What is the BOT - DSL Logged Faults - Interm pool

Just progressing a Broadband fault through the ticket system, and recieved a technical response from Plus net, and I was just wondering if someone could explain what it means.

The message indicated that the fault had been "returned to the BOT - DSL Logged Faults - Interm pool".

Is this the BT engineers, or is this an internal Plus net team?

Anyone any ideas. I did ask on my ticket yesterday morning, but not recieved a response on that one?

thanks

Patch
2 REPLIES
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

What is the BOT - DSL Logged Faults - Interm pool

Hi there,

That's our logged faults team, which means it's been raised to BT and we are awaiting an update. The team will be checking this and contacting BT for updates as required.
Patch
Grafter
Posts: 122
Registered: 30-07-2007

What is the BOT - DSL Logged Faults - Interm pool

hi Mand

Thanks for the clarification.

Patch