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What happened with the refunds?

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What happened with the refunds?

Hey, first post here.

Just wondering what came of the refunds that were planned for folk that had been paying extra? I've been paying £29.99 since October 2004 and haven't used the extra bandwidth over the normal £21.99 account as far as I know, am I still due a refund on the extra money?

I'm not wanting to downgrade to the 21.99 just yet as I'm not ruling out using the extra bandwidth in future, but as i understand it the refund was if you hadn't used the extra in the intervening period?

When the MAX regrade finally happens I'm not expected to get over 2 meg according to the checkers, although even paying the extra I still haven't been regraded or moved to the new product even with my 4th of the month billing date. I raised a ticket last Friday about this and got a regrade ordered that same day along with an account change to Option 2, I assume I had been missed out of the priority scheme. But tomorrow will be a whole week and still no product change or regrade Sad

Cheers