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What emails have been lost?

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What emails have been lost?

After the data was deleted, and the problem was realised... what has happened to emails received after this time?

Are they being stored? bounced? lost?

Should they have come through? Will they come through today?
6 REPLIES
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What emails have been lost?

Seriously, what emails received today have been lost - if any?

I've put in a ticket and can expect 13 hours before a reply (probably 'there is an email problem, check service status')

I'm not getting emails sent to me on my main mailbox - are they being stored, bounced, lost?
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

What emails have been lost?

Hi,

Any mails received since yesterday morning should be available once your mailboxes are working again (if you are seeing authentication errors still send yourself an email to that mailbox and it should be working again within 30 minutes).

Some mails would have queued up on our mxcore servers and some may have queued on our backup mx servers (mxlast), but should now be in customer mailboxes.
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What emails have been lost?

lol 13 hours for a reply to a ticket. try putting a 0 after the 13 u might get close
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What emails have been lost?

Thanks... I havent received the emails and it's probably because I had an email-list redirecting them to several accounts... I've deleted the email list but the emails before or after are not around.... I assume that this is because they are being stored somewhere...? Are they waiting for the mail-list server to be restarted, checked, restored?
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

What emails have been lost?

Any mail received before Sunday morning will be missing at the moment. The disks that it is stored on are currently with a team of dedicated data recovery specialists. We expect the data to be back with us tomorrow at which point we can access what's recovered and begin restoring it.

The latest updates are available at:

http://usertools.plus.net/status/archive/1152542363.htm
http://usertools.plus.net/status/archive/1152553623.htm
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What emails have been lost?

Quote
Any mail received before Sunday morning will be missing at the moment.


Well yes, that's why I was asking about emails after sunday morning, or specifically today.

If emails have been sent to a mailing list *today* where have they gone? The email lists will be restored tomorrow, so where are the emails today?

I've sent emails to the mailing list, which then forwards them to mailboxes, but I havent received the emails...