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Well theres a surprise - more sickeningly poor speed issues

N/A

Well theres a surprise - more sickeningly poor speed issues

I have finally had it with Plus.Net

10-02-2007 19:04:06 258.9
10-02-2007 19:03:45 278.1
10-02-2007 19:03:28 245.9
10-02-2007 19:03:02 262.2
31-01-2007 23:26:30 1029.3
31-01-2007 23:25:09 1000.6
31-01-2007 23:24:46 846.6
31-01-2007 23:24:31 887.1
31-01-2007 19:28:42 438.2
31-01-2007 19:27:57 597.6
31-01-2007 19:27:39 454.9
31-01-2007 19:27:06 430.9
31-01-2007 14:03:35 1238.2
31-01-2007 14:02:41 1571.6
31-01-2007 14:02:25 1375.9
31-01-2007 14:02:09 1413
25-01-2007 20:19:50 630.8
25-01-2007 20:19:32 530.6
25-01-2007 20:18:43 493.9
25-01-2007 20:18:16 412.5

It's beyond Link:Censored me off now !! I cannot justify paying £21.49 for a totally Link:Censored service.

My already open ticket will now request a MAC code and I am off.

Moderators note by John (johnessex) Attempt to bypass swear filter removed.
42 REPLIES
N/A

Same here - ridiculous speed tests!

Same here, check out the difference between morning speeds and those in the evenings. My exchange is green and I get told by support to do a BT Speed Test. The PN Comms Team seem to be suggesting there is something happening in the background without exactly clarifying the situation whilst PN Support are just playing at delaying tactics whilst the answer is there is in front of them?

I used to get 6000+ all the time until the last week or so.

10-02-2007 20:48:17 132.1
10-02-2007 20:45:50 125.5
10-02-2007 19:19:14 130.3
10-02-2007 16:34:17 109
10-02-2007 16:33:45 121.6
10-02-2007 12:15:29 756.4
10-02-2007 12:15:16 656.8
10-02-2007 12:15:00 955.2
10-02-2007 12:14:41 1209.1
10-02-2007 10:56:19 6096.8
10-02-2007 10:55:58 6447
10-02-2007 07:35:13 6026.5
10-02-2007 07:35:00 6420.1
09-02-2007 23:16:06 124.4
09-02-2007 23:15:03 125.2
09-02-2007 21:11:56 126.6
09-02-2007 21:01:12 119.1
09-02-2007 21:00:25 123.3
08-02-2007 23:14:42 131
08-02-2007 22:44:12 128

Regards

Paul
N/A

Well theres a surprise - more sickeningly poor speed issues

Yesh
Community Veteran
Posts: 4,729
Registered: 04-04-2007

Well theres a surprise - more sickeningly poor speed issues

Gentlemen you may have a valid point to put across, but please do we have to listen to your expletives?

They do not help your case.

Chilly
Community Veteran
Posts: 1,886
Registered: 05-04-2007

Well theres a surprise - more sickeningly poor speed issues

@mclarenpaul & mattsexton

Looking at your speeds, your off peak speeds seem to be fine, with the exception of 1 or 2 tests that have been run closely together, your peak time speeds seem to be a consistent 128k (Mattsexton 512k) or thereabouts which suggests either a speed management profile in place or severe contention at the exchange which has not been yet highlighted - also looking at your results, it suggests to me that you've been running the PN speed tester, which as the majority know, it's been broken for a long time, and will provide inconsitent results

Can you post some speed test results using the BT speedtest located at http://speedtester.bt.com/ as this tests the speed between yourself and the exchange, and not via PN's network.

This is also a requirement of BT Wholesale on all ISP's to gather the results from the BT Speedtest as this is the benchmark they use to decide whether something is working within normal operating parameters.

I know it's a pain, but it needs to be done, and please guys, don't swear at me, I'm only trying to help.

KR

Roger.
Community Veteran
Posts: 4,729
Registered: 04-04-2007

Well theres a surprise - more sickeningly poor speed issues

Its also helpful to post the details of which account you are on along with your peak usage figures.

My guess is BB+ and you have a exceeded a couple of G's.

Chilly
m063
Grafter
Posts: 166
Registered: 11-08-2007

Well theres a surprise - more sickeningly poor speed issues

Quote
Can you post some speed test results using the BT speedtest located at http://speedtester.bt.com/ as this tests the speed between yourself and the exchange, and not via PN's network.


So far as I am aware, the new BT speedtester that you have referenced first tests the link speed through the PN network, and only if that is lower than the BT minimum (400kbps ?) does it then allow a second test that measures speed between yourself and the exchange.

My experience also is that when PN have drastically throttled the link, it is almost impossible to get the first test to complete, and you can therefore never get to the second test.

One could easily jump to the conclusion that there is collusion between the ISPs and BTW to ensure they cannot be held to account.
N/A

Well theres a surprise - more sickeningly poor speed issues

Hi,

My speed has been rubbish too for the last 2-3 days, i sync at 6.5mb and got a bt speedtest of 3.5mb on a sunday morning. P2p has also ground to a halt since the speed dropped....
Community Veteran
Posts: 1,886
Registered: 05-04-2007

Well theres a surprise - more sickeningly poor speed issues

Quote

My experience also is that when PN have drastically throttled the link, it is almost impossible to get the first test to complete, and you can therefore never get to the second test.

One could easily jump to the conclusion that there is collusion between the ISPs and BTW to ensure they cannot be held to account.


I'm not sure what you are trying to say here - I've had one or two problems accessing the BTW Speedchecker in the past, but I certainly wouldn't say it has been throttled by any means, so I'm not sure where you're coming from on this - I don't think PN or BTW have anything to gain by preventing access to the speedtester.

Because of the amount of speedtests that are done each day by everyone on any BTW product, there are bound to be times where the BTW site may be unavailable to just plain slow.

I would strongly urge you to keep such sweeping comments under one's hat until there is substantial and conclusive proof that what you say is true.
m063
Grafter
Posts: 166
Registered: 11-08-2007

Well theres a surprise - more sickeningly poor speed issues

Quote
I would strongly urge you to keep such sweeping comments under one's hat until there is substantial and conclusive proof that what you say is true.


I merely that it would be easy to jump to such a conclusion, not that it is true.

But to get to the main point, am I correct in believing that the initial test done by the BT speedtest is a test across the PN network, not between me and the exchange?
Community Veteran
Posts: 1,886
Registered: 05-04-2007

Well theres a surprise - more sickeningly poor speed issues

Quote

My speed has been rubbish too for the last 2-3 days, i sync at 6.5mb and got a bt speedtest of 3.5mb on a sunday morning. P2p has also ground to a halt since the speed dropped....


Hi there,

Have you done any speed checks at all using the bt speedtester?
Also what does the Maximum stable rate set by Plusnet say? there might be a problem with your connection, which may have caused your sync speed to drop.
Similarly, which product are you using? Have you used all your peak time allowance and are now on a managed connection?

In the case of P2P this will have the lowest priority on the network during peak times to allow the backhaul bandwidth to be better utilised for time critical applications such as VOIP HTTP and email.

If you can post these stats, I'm sure we'll be able to help you more.

Regards,
Roger
Community Veteran
Posts: 1,886
Registered: 05-04-2007

Well theres a surprise - more sickeningly poor speed issues

Quote

Am I correct in believing that the initial test done by the BT speedtest is a test across the PN network, not between me and the exchange?


This is a question in which I am trying to find the answer for at the moment.
As far as I know to be factually correct, the speedtest is performed between the end user and the exchange only.

If anyone who has knowledge on this knows, then by all means jump in and tell me I'm wrong.


Roger.
m063
Grafter
Posts: 166
Registered: 11-08-2007

Well theres a surprise - more sickeningly poor speed issues

Quote
As far as I know to be factually correct, the speedtest is performed between the end user and the exchange only.


And that's the problem that I see. It is no more use than any other speedtest unless your speed is low enough for BT to allow the second test (well, probably a bit more use than the PN speedtest which is known to be broken).

The old BT speedtest (which required you to login to the BT speedtest_domain) did allow you to get the speed between you and the exchange but has been withdrawn so far as I know. Certainly doesn't work on my exchange.
johnmglen
Grafter
Posts: 271
Registered: 09-08-2007

Well theres a surprise - more sickeningly poor speed issues

I agree with the comments re the use of dodgy lingo. The worst word i've ever used is bl00dy and the filter even gets that.

The PN chaps certainly, in my experience, are more likely to help if you stay calm and not abusive.
Community Veteran
Posts: 1,886
Registered: 05-04-2007

Well theres a surprise - more sickeningly poor speed issues

@churchvilla

I have asked a reliable source (Thanks Jelv!) and he's given me the following answer.

Quote

The first stage of the new BT tester will be affected by PN throttling. The old tester wasn't - but it's being withdrawn and isn't available now in some areas I think


So yes, you were right, and I was partially right too. Wink


Regards,

Roger.