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Webmail problems

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Webmail problems

I am having problems trying to log into my webmail accounts from my brother's pc. I have checked all of the cookie settings and they are fine. I put my username+mailbox, then password. Webmail then attempts to action the pl file, fails to log out and then returns me to the login page again.

Any ideas anyone please?

Mark
5 REPLIES
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Login Problems Ivan

Hi Mark,

I cannot tell you the precise cause of this problem but I've had similar problems with login process on the PlusNet portal and IMO I still think its a cookie related problem. Try giving CSC a phone if its an urgent problem otherwise send them a support ticket?

Ivan
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Webmail problems

Cheers Ivan.

I found the problem, although not sure why it happened. I noticed the box which offers advanced (IE6+) and basic (other browsers). My brother was using IE6 so really it should have worked, but changing to basic mode allowed me to log in.

Curious :roll:

Mark
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Replying Ivan

Hi Mark,

Glad you found away around that one, Humm!! still as you so rightly say its abit curious!!

Ivan
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Webmail problems

Hi Mark,

Has your brother got the pop up blocker enabled in IE? WIth advanced mode it opens webmail in a pop-up window. If that's blocked it will take you back to the login page.
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Webmail problems

Hi Dave

No, no pop up blocker. I have it installed on mine though and when you log in to the mail account you are told to click on a link to open a new window. With my brother's you click to login, it goes through the process of attempting to login, fails and returns to the login screen.

It's not that much of a problem now though as i'm home, but I needed to access my mail desperately either Sat or Sun which I finally did.

Cheers

Mark