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Was on 8MB, now on 2MB!

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Was on 8MB, now on 2MB!

Please help! Previously I enjoyed a nice, stable 8MB connection. Stable rate was 8000, speed tests usually showed up at around 6MB. Last week my stable rate dropped to 500, although my speeds were still around 6MB. Then PlusNet CS intervened, re-set my stable rate to 2000, and now it won't budge. To make matters worse, my speeds are now matching it... 2MB, on average. Does anyone know how I can restore my 8MB connection? CS aren't being helpful in any way whatsoever.
1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Was on 8MB, now on 2MB!

Hi,

It looks like the support team have set the stable_rate back to 8000kbps for you, however if BT haven't updated the BRAS profile which controls the throughput speed it may not allow any faster throughput speeds until it updates which should happen so long as the line remains sync'd at a higher speed for at least 3-5 days.