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Warning...

kiasu
Grafter
Posts: 76
Registered: 18-09-2007

Warning...

........to those of you thinking of getting your own back on Plusnet by witholding monthly payments via your banks.

General procedure is a couple of threatening letters then the 'debt' gets passed to a credit colling agency. They then hassle you for the money plus interest AND their fee for collecting it.

However, the real 'We have got you over a barrel' bit is that if you don't pay, you get credit blacklisted AND possibly sued.

I don't know if this is Plusnets procedure but it was a procedure of Demon Internets. (It was their mess up and I managed to sort it out but it was only the threat of being credit blacklisted that give me the incentive for many letters & phonecalls.)

All I would say is just be careful. Even though you may feel you have a very good case, your contract states that they do not guarantee to provide a service (rightly or wrongly) and we have all clearly agreed to this by taking up the contract. Failure to notice this 'small print' does not get us 'off the hook'

However, with all the problems we have had recently, it would do Plusnet a world of good even if they just gave us a free months rental or something just as a good will gesture. Yes, this will cost them a lot of money; but they need to seriously consider whether this is money well spent bearing in mind the loss of recent credibility and loss of new customers as the word of the recent bad service spreads.

It could take a very long time for Plusnet to regain the confidence of their customers; if ever.
They need to seriously consider their next step with regards to possible good will payments.

Well, thats my penny worth.

Cheers

Mark
14 REPLIES
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RE: Warning...

well said!
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RE: Warning...

It is certainly true that if you withold payment there are quite inconvenient possible ramifications?

> All I would say is just be careful. Even though you may feel you have a very good case, your contract states that they do not guarantee to provide a service (rightly or wrongly) and we have all clearly agreed to this by taking up the contract. Failure to notice this 'small print' does not get us 'off the hook'

The interesing question is the legal test of these clauses. For there to be a legal contract both parties must receieve benefits.

N/A

RE: Warning...

Totally in agreement here about payments. You`d only do yourself more trouble by not paying.

As for the agreement.......Unless it has been updated or amended in the last 3 months. Plusnet are liable for the loss of connectivity and mailing system. Through long and drawn out legal battles, it is possible to get reinburst for any loss. This would only amount to a matter of pounds. So when all is said and done, Plusnet, and many other companies do have us mere consumers over a barrel.

It would be a nice gesture yes, for plusnet to offer some compensation but it would also cost the company loads of money. And as they obviously have had to pay for the latest work, I`d say Plusnet will be thinking of getting new customers rather than worry about current customers.

My only point that would be a major gesture on Plusnets part. If, I say IF with hope, But if this happens again, The idea that I could put a 56k modem in and dial up with the knowledge that I have paid for ADSL so dont have to pay a 1p or 4p a min.

Other than this, plusnet are doing good.



A note to Plusnet customer support and the Networking staff. Good work for the hassle that you must have had over the last few days.
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RE: Warning...

> loss. This would only amount to a matter of pounds. So when all is said and done, Plusnet, and many other companies do have us mere consumers over a barrel.

class action ...


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RE: Warning...


>
> class action ...
>

If you're serious, just take it to a small claims court at a ~£40 charge. I would go into further detail, but this really isn't the place to discuss this. Feel free to email me at rich@adcock82.co.uk though.

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RE: Warning...

Why pay 40 quid to get back a few pounds.

Why all the hassle for a few days loss of connection.

I have been through seeking legal advise on a far larger scale than merely loss of connection and that would have been more hassle than it worth.

At the end of the day, I still got a contract with plusnet and they provide me with adsl, ( atleast at the moment)
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RE: Warning...

why pay £40 to get back 11x£22.99 is obvious do the maths

> Why pay 40 quid to get back a few pounds.
>
> Why all the hassle for a few days loss of connection.
>
> I have been through seeking legal advise on a far larger scale than merely loss of connection and that would have been more hassle than it worth.
>
> At the end of the day, I still got a contract with plusnet and they provide me with adsl, ( atleast at the moment)
>

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RE: Warning...

And you honestly feel that you would get back 11x22.99 ?
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RE: Warning...

> And you honestly feel that you would get back 11x22.99 ?

dunno y not?

m8 you are so losing to me on the adsl forum Smiley
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RE: Warning...

> ........to those of you thinking of getting your own back on Plusnet by witholding monthly payments via your banks.
>
> General procedure is a couple of threatening letters then the 'debt' gets passed to a credit colling agency. They then hassle you for the money plus interest AND their fee for collecting it.
>
> However, the real 'We have got you over a barrel' bit is that if you don't pay, you get credit blacklisted AND possibly sued.
>
> I don't know if this is Plusnets procedure but it was a procedure of Demon Internets. (It was their mess up and I managed to sort it out but it was only the threat of being credit blacklisted that give me the incentive for many letters & phonecalls.)
>
> All I would say is just be careful. Even though you may feel you have a very good case, your contract states that they do not guarantee to provide a service (rightly or wrongly) and we have all clearly agreed to this by taking up the contract. Failure to notice this 'small print' does not get us 'off the hook'
>
> However, with all the problems we have had recently, it would do Plusnet a world of good even if they just gave us a free months rental or something just as a good will gesture. Yes, this will cost them a lot of money; but they need to seriously consider whether this is money well spent bearing in mind the loss of recent credibility and loss of new customers as the word of the recent bad service spreads.
>
> It could take a very long time for Plusnet to regain the confidence of their customers; if ever.
> They need to seriously consider their next step with regards to possible good will payments.
>
> Well, thats my penny worth.
>
> Cheers
>
> Mark

Mark,

In the first instance all complaint issues of this nature should be raised via Contact Us where they will be escalated to Customer Services and looked into, we will be happy to consider your case. We apologise for the problem occurring yesterday, however as per the posting titled Service Status Information this has now been resolved and the service is stable.

Kind Regards,
Rob
--
| Robert Kelly Unmetered & ADSL solutions
| Technical Support for Home & Business
| PlusNet Technologies Ltd. @ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----


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RE: Warning...

> In the first instance all complaint issues of this nature should be raised via Contact Us where they will be escalated to Customer Services and looked into, we will be happy to consider your case. We apologise for the problem occurring yesterday, however as per the posting titled Service Status Information this has now been resolved and the service is stable.

Stable service? For how long?

Statistically you are the second weakest link in the UK (by my calculations anyway) - right after BT.

PS: You can certainly scrap your referal scheme - until you manage to provide a 'stable' service at least (stable as in at least a month without trouble).

Axel
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RE: Warning...

Ive gotta admit it annoys me when I cant connect, but hey before Plusnet I was with BT and they were worse.
Sometimes it rains
sometimes the car wont start
somtimes you get to the pub just as they are locking the doors
The nicest blonde is always with someone else!
and now and then I cant connect on ADSL
well thats life

I know that you need to complain if you feel unfairly treated, but I dont think the Plusnet outage really supports a full refund. A lot of us sit with the line active 24/7. I use ADSL for work but still have a backup modem, and who doesnt have access to an 0845 dial up account that can be used to email everyone to say "ADSL down, cant make the network game tonight".
I dont work for Plusnet, so I feel quite entitled to be able to say to you serious complainers if you guys cant deal with and work round the small problems Id hate to see you have to deal with some of the bigger ones, and I hope none of you ever come to me for a job.....cant stand (and dont employ) defeatest whining, somebody elses fault, cant take the pressure, useless P*****


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RE: Warning...

Well put.


Curious as to what you employ people to do though.
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RE: Warning...

> Well put.
>
>
> Curious as to what you employ people to do though.

Network installations for digital media