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Waiting for ticket reply

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Waiting for ticket reply

I posted a ticket yesterday (1876140Cool got a quick reply and have provided stats as requested. So far, I have not had a further reply.

I'm not too familiar with the ticketing system, how long should I have to wait before chasing it up? Should I try phoning or be more patient?

Hope someone can advise.
2 REPLIES
Community Veteran
Posts: 1,654
Registered: 13-06-2007

Waiting for ticket reply

give it another few hours, not all teams work 24/7 so there might be a few tickets that are ahead of you in the queue and need answers first, sounds like its the tech team dealing with yours and they don't work overnight so they will most likely have a backlog!
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Waiting for ticket reply

Thanks for the help, will do as suggested!!