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Very slow speed

N/A

Very slow speed



This is supposed to be broadband. This has happened since I turned the router on and off earlier this evening. I found that I had a Plusnet firewall and have turned it off, but it's made no difference.
42 REPLIES
mikewogden
Grafter
Posts: 25
Registered: 31-07-2007

Very slow speed



Wow luxury...This is Broadband and its asynchronous. Pity its in the wrong direction...

Mike
N/A

Very slow speed



were all in a similar boat folks , I'm sure PN will speed things up again soon,once they were one of the best ISP's going. At least there is no memory chomping software with PN unlike AOL.
Problem is my friend d/l about 50GB a month at 700kbps+ on AOL and they dont seem to give a damn.
Community Veteran
Posts: 26,450
Thanks: 695
Fixes: 8
Registered: 10-04-2007

Very slow speed

@lauracrystalrose

Could you post the results you get from http://speedtester.bt.com/ please.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
N/A

Very slow speed

Quote

were all in a similar boat folks ,


Well not quite, but still seems seem to be large variations in speeds people are getting.

James
Grafter
Posts: 21,036
Registered: 04-04-2007

Very slow speed

And we need to run the BT Speedtester to see what sort of line profile BT have assigned.
mikewogden
Grafter
Posts: 25
Registered: 31-07-2007

Very slow speed

Dont seem to be able to run the speedtest.. It seems to stall everytime..

Mike
mikewogden
Grafter
Posts: 25
Registered: 31-07-2007

Very slow speed

At last I've got it to run
Results as follows:

Results Image not loaded

Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 152 kbps
DSL connection rate: 448 kbps(UP-STREAM) 2784 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 113 kbps

If you wish to discuss these results please contact your ISP.

Comments from PN on these results would be appreciated.

Mike
Snarf
Grafter
Posts: 340
Thanks: 4
Registered: 04-08-2007

Very slow speed

Hmm well mine isn't that bad, but I'm on BB Premier and seeing the worst speeds I've ever seen with Plus Net tonight:

Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 1000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 2080 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 913 kbps

My IP Profile dropped yesterday I believe for the first time since moving to MaxDSL. I'm still hoping this is all line related and not PN.
Azagoth
Grafter
Posts: 617
Thanks: 3
Registered: 01-08-2007

Very slow speed

Quote
My IP Profile dropped yesterday I believe for the first time since moving to MaxDSL. I'm still hoping this is all line related and not PN.


Same here! My IP profile dropped from 7000, which it's been at since the beginning of MaxDSL, to 2500 today. It's infuriating as I know that my line can give me 6Mb downloads and I've got a 1.17Gb file to download later.

EDIT: I'm on the PAYG 2GB product.
mitchell20
Grafter
Posts: 424
Thanks: 1
Registered: 30-07-2007

Very slow speed

Same here now as well

Dropped from around 6Mb to below 1Mb now and I'm on PAYG:

N/A

Very slow speed

@mikewogden

BT's speed checker seems to die horribly when the network speeds have been throttled to an unusable level. I was getting exactly the same errors when my speeds were 37-250k for the whole month.

My speeds have improved since the 25th and currently fluctuate around the 700k mark at peak times (then suddenly flick back to 6MB at 12:20am every night.)

For comparison, my next door neighbours speeds are 3.5MB at peak times (F2S.) PlusNet finally (I think) recognize this as an error and are currently looking into it. However if you raise a ticket, you will get fobbed off with cut and paste replies - you really need to persevere - lack of ticket ownership is one of the worst problems with PlusNet IMO.
Eebuygum
Grafter
Posts: 27
Registered: 01-08-2007

Very slow speed

Absolutely dire speeds tonight, all confirmed by whichever speedtester you care to name. Pathetic.
N/A

Very slow speed

mine too, they were okay up until about an hour ago....

Last Result:
Download Speed: 1071 kbps (133.9 KB/sec transfer rate)
Upload Speed: 379 kbps (47.4 KB/sec transfer rate)


this takes the mick especially when I'm paying for PAYG...diabolical
N/A

Very slow speed

Quote
mine too, they were okay up until about an hour ago....

Last Result:
Download Speed: 1071 kbps (133.9 KB/sec transfer rate)
Upload Speed: 379 kbps (47.4 KB/sec transfer rate)


this takes the mick especially when I'm paying for PAYG...diabolical


It's an upgrade - you can now use it for longer without paying any extra... :lol: