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Very disappointing start to my association with PlusNet

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Very disappointing start to my association with PlusNet

Is it entirely normal that I would sign up for an account over a month ago, and still be waiting for action from Plusnet?

Apparently there was a delay initially whilst a direct debit mandate was set up, as I had opted to have all payments taken via this method. This is fair enough, and I was advised at sign up that there would be such a delay.

However after three and a half weeks since Plusnet support actioned the ticket saying that details were present and correct, and connection should commence, still nothing.

I was recommended by another user (the IT Manager at my company) and he tells me there is nothing he can do?

Should I pull all my company's business away from Plusnet (currently around 10 accounts)

Is there a good reason for service being this poor?

Certainly I would not expect new customers to be (mis)treated in this manner.
I have been through the contact us tickets in the 'contact us' section (as advised) and it appears my IT Manager has been chasing, but without response or action from support.

Anybody got any ideas?
9 REPLIES
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Very disappointing start to my association with PlusNet

Ah, I said earlier my referral was happy to wait - it now seems not!
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Very disappointing start to my association with PlusNet

Hi there,

welcome to the forums.

i am sorry things have gotten off to such a bad start.

Have the responses in your tickets given any reason as to the delay.

What does the order tracker progress indicaotr ssy?

This is most unusual. Whilst somtimes things dont go smoothly I find it incredible that you are at a loss as to the reason for such a delay.
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Very disappointing start to my association with PlusNet

Ah James. I remember. Where is the original thread?
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Very disappointing start to my association with PlusNet

Looking at his tickets, there is no response from CS whatsoever since Friady afternoon.
Previous to that, there had been no action since the start of July.
Have explained the problem is probably BTW, as he is waiting for an ISDN cease at the same time, however the lack of contact and information is unsettling him.

Sorry for butting in MC!
I am on it as much as I can be, and you will get onto BB and off the 128ISDN soonest Cry

The link to the other thread is here - BT line activation
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Very disappointing start to my association with PlusNet

Indeed. i saw a post from bob either yesterday or today stating that BTP were dealing with a backlog of thousands. The ISDN conversion will add further delays, coupled with the initial delay of DD clearance.

That does not excuse the lack of info from the Provisioning team.

Its probably best waiting to see if Bob or Ben pick up on this tomorrow.

@hpcltdmc This may be an initial headache, but if you can stick with it., Plus net will come good in the end and will get it sorted.
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Very disappointing start to my association with PlusNet

Quote
Certainly I would not expect new customers to be (mis)treated in this manner.

more like the treatment they meet out to longstanding customers.
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Very disappointing start to my association with PlusNet

Quote

more like the treatment they meet out to longstanding customers.

Surely "mete" ?
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Very disappointing start to my association with PlusNet

That's not a very meaty reply :lol:
Ben_Brown
Grafter
Posts: 2,839
Registered: 13-06-2007

Very disappointing start to my association with PlusNet

hpcltdmc - I have responded to your ticket.