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VMBU on BB+

N/A

VMBU on BB+

Hi, The VMBU on my account is reporting nonsense. Despite 1.5 hours use on a laptop just doing general web browsing / email last night - the rest of the time the laptop was turned off. Laptop fully virus checked and spyware scanned (before and after) the VMBU reckons my account used 958.85MB last night. That's half of my normal MONTHLY usage.

I've had to resort to turning my router off because when it's connected with nothing happening and the firewall set to HIGH I'm still getting traffic counted against my account. This evening in my short period of usage the VMBU is showing 27.47MB. But the usage graphs from my router show a much more realistic 4.7MB. I basically left my PC just collecting the stats from the router and doing nothing else for an hour then checked back to compare what +net says versus my router.

DATE TIME IP ADDR TOTAL SENT RCVD
2007-02-07 20:05:00 0.0.0.0 294306 31254 263052
2007-02-07 20:06:00 0.0.0.0 166126 26675 139451
2007-02-07 20:07:00 0.0.0.0 627286 132207 495079
2007-02-07 20:12:00 0.0.0.0 18817 2454 16363
2007-02-07 20:13:00 0.0.0.0 31493 7925 23568
2007-02-07 20:14:00 0.0.0.0 56559 18487 38072
2007-02-07 20:14:05 0.0.0.0 160 80 80
2007-02-07 20:15:00 0.0.0.0 370 138 232
2007-02-07 20:16:00 0.0.0.0 34904 7109 27795
2007-02-07 20:17:00 0.0.0.0 166104 27447 138657
2007-02-07 20:18:00 0.0.0.0 221645 39145 182500
2007-02-07 20:19:01 0.0.0.0 316 141 175
2007-02-07 20:20:00 0.0.0.0 2959 1080 1879
2007-02-07 20:21:00 0.0.0.0 370 138 232
2007-02-07 20:22:00 0.0.0.0 91047 13072 77975
2007-02-07 20:23:00 0.0.0.0 8654 455 8199
2007-02-07 20:24:00 0.0.0.0 241405 64540 176865
2007-02-07 20:25:00 0.0.0.0 848773 153117 695656
2007-02-07 20:26:00 0.0.0.0 960 512 448
2007-02-07 20:27:00 0.0.0.0 1082 338 744
2007-02-07 20:28:00 0.0.0.0 364 135 229
2007-02-07 20:29:00 0.0.0.0 680 352 328
2007-02-07 20:30:00 0.0.0.0 364 135 229
2007-02-07 20:31:00 0.0.0.0 440 211 229
2007-02-07 20:32:01 0.0.0.0 377 141 236
2007-02-07 20:33:00 0.0.0.0 61 0 61
2007-02-07 20:34:00 0.0.0.0 2959 1080 1879
2007-02-07 20:35:00 0.0.0.0 370 138 232
2007-02-07 20:36:00 0.0.0.0 370 138 232
2007-02-07 20:37:00 0.0.0.0 370 138 232
2007-02-07 20:38:00 0.0.0.0 680 352 328
2007-02-07 20:39:00 0.0.0.0 370 138 232
2007-02-07 20:40:00 0.0.0.0 440 211 229
2007-02-07 20:41:00 0.0.0.0 316 141 175
2007-02-07 20:42:00 0.0.0.0 316 141 175
2007-02-07 20:43:01 0.0.0.0 3275 1297 1978
2007-02-07 20:44:00 0.0.0.0 2959 1080 1879
2007-02-07 20:45:00 0.0.0.0 370 138 232
2007-02-07 20:46:00 0.0.0.0 370 138 232
2007-02-07 20:47:00 0.0.0.0 680 352 328
2007-02-07 20:48:00 0.0.0.0 370 138 232
2007-02-07 20:49:00 0.0.0.0 1928 135 1793
2007-02-07 20:50:00 0.0.0.0 680 352 328
2007-02-07 20:51:00 0.0.0.0 446 214 232
2007-02-07 20:52:00 0.0.0.0 316 141 175
2007-02-07 20:53:00 0.0.0.0 316 141 175
2007-02-07 20:54:00 0.0.0.0 2959 1080 1879
2007-02-07 20:55:00 0.0.0.0 370 138 232
2007-02-07 20:56:01 0.0.0.0 370 138 232
2007-02-07 20:57:00 0.0.0.0 370 138 232
2007-02-07 20:58:00 0.0.0.0 364 135 229
2007-02-07 20:59:00 0.0.0.0 756 428 328
2007-02-07 21:00:00 0.0.0.0 680 352 328
2007-02-07 21:01:00 0.0.0.0 364 135 229
2007-02-07 21:02:00 0.0.0.0 454 135 319
2007-02-07 21:03:00 0.0.0.0 316 141 175
2007-02-07 21:04:00 0.0.0.0 392 217 175
2007-02-07 21:05:00 0.0.0.0 680 352 328
2007-02-07 21:06:00 0.0.0.0 492 138 354
2007-02-07 21:07:00 0.0.0.0 364 135 229
2007-02-07 21:08:00 0.0.0.0 680 352 328
2007-02-07 21:09:00 0.0.0.0 370 138 232
2007-02-07 21:10:00 0.0.0.0 364 135 229
2007-02-07 21:11:00 0.0.0.0 364 211 153
2007-02-07 21:12:00 0.0.0.0 316 141 175
2007-02-07 21:13:00 0.0.0.0 440 211 229
2007-02-07 21:14:00 0.0.0.0 316 141 175
2007-02-07 21:15:01 0.0.0.0 316 141 175
2007-02-07 21:16:00 0.0.0.0 2959 1080 1879
2007-02-07 21:17:00 0.0.0.0 370 138 232
2007-02-07 21:18:00 0.0.0.0 370 138 232
2007-02-07 21:19:00 0.0.0.0 680 352 328
2007-02-07 21:20:00 0.0.0.0 370 138 232
2007-02-07 21:21:00 0.0.0.0 364 135 229
2007-02-07 21:22:00 0.0.0.0 770 352 418
2007-02-07 21:23:00 0.0.0.0 370 138 232
2007-02-07 21:24:00 0.0.0.0 440 211 229
2007-02-07 21:25:00 0.0.0.0 316 141 175
2007-02-07 21:26:00 0.0.0.0 316 141 175
2007-02-07 21:27:00 0.0.0.0 2959 1080 1879
2007-02-07 21:28:01 0.0.0.0 370 138 232
2007-02-07 21:29:00 0.0.0.0 370 138 232
2007-02-07 21:30:00 0.0.0.0 364 135 229
2007-02-07 21:31:00 0.0.0.0 680 352 328
2007-02-07 21:32:00 0.0.0.0 370 138 232
2007-02-07 21:33:00 0.0.0.0 69822 9800 60022
2007-02-07 21:34:01 0.0.0.0 404439 97181 307258
2007-02-07 21:35:00 0.0.0.0 80311 14485 65826
2007-02-07 21:36:00 0.0.0.0 39001 19309 19692
2007-02-07 21:37:00 0.0.0.0 10367 2902 7465
2007-02-07 21:38:01 0.0.0.0 745291 150273 595018
2007-02-07 21:39:00 0.0.0.0 489448 92001 397447
2007-02-07 21:40:00 0.0.0.0 690 298 392
2007-02-07 21:41:00 0.0.0.0 370 138 232
2007-02-07 21:42:00 0.0.0.0 680 352 328
2007-02-07 21:43:00 0.0.0.0 370 138 232

That's with my wireless disabled.

When I have wireless enabled I disable ssid, only permit certain MACs and use WPA with what I would consider a very strong key - multiple words, mixed case, numbers and punctuation chars.

I have raised a ticket 21265455, I accidentally closed 21253076 which contains further details. Is it just me? Is there something I'm missing?
13 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

VMBU on BB+

Hi,

Was the wireless switched on last night? How much do you think that it was wrong by? I'm taking it that we're probably talking about the region of 900 odd MB wrong?

Does your router show what the usage should have been yesterday? Even with the firewall switched on there will still be a small amount of usage counted whenever the router is connected, a 20MB difference is on the higher side of what I would expect but not impossible, whereas 900MB is something to be concerned about.

If the wireless was on then it is possible that someone was able to access your router, WPA isn't impossible to crack and neither is MAC filtering. It's not very likely but then neither are the other possibilities.
N/A

VMBU on BB+

Hi Dave,

The wireless was not off the previous evening. Last night my router was only turned on for 1 hour(ish) as I left it for a test so I could collect the usage logs and it showed 20Mb more in one hour. I don't keep usage logs as a matter of course becaues with an average usage of 2gig using peak and off-peak it's unnecessary.

I only have a 2Mb connection with 448 upload (dsl max - but long line). On BB+ I'm struggling to imagine that even given someone had decided to dictionary attack my WPA that my line could have consumed 900Mb+ extra in the 8 hours of peak time - using what +net tools classify as "web traffic".

I'm quite happy to expose my WPA key as I can easily reel off another when I re-enable wireless, WPA can only be broken by dictionary attack - it was B0lt0nW@nderer5FCRule0K!, I'm struggling to imagine you'll find that in a dictionary?

I should also point out that it's highly likely anyone would bother anyway because someone else in the local area has a completely open wireless connection.

Cheers, Tom.
N/A

VMBU on BB+

Hi Dave -

Yes there is a serious problem, I've just TURNED ON my router and apparently in off-peak I have consumer 1.48GB. I'll update my ticket but I think you have a serious VMBU bug!
My router was turned OFF at 9:30/9:45pm last night and turned on at 8:48am this morning.

It's now 9:02am - I can't consume 1.48GB in 14 minutes!

I imagine you should be able to see my connections/disconnections in your logs so you should be able to believe that one.

I'll update the ticket accordingly.

Cheers, Tom.
Liam
Grafter
Posts: 2,083
Registered: 04-04-2007

VMBU on BB+

Hi there,

I'm looking into this now for you.
Liam
Grafter
Posts: 2,083
Registered: 04-04-2007

VMBU on BB+

Hi there,

I have raised an internal problem for our Development team to look into this. This is 40011. Will let you know the outcome as soon as I do!
N/A

VMBU on BB+

Thanks Liam,
I don't want to end up being traffic managed when I'm getting measured for traffic even when I'm not connected.
TBH - I thought last months usage of just over 4Gb (peak+offpeak) was a bit high for me, the previous 2 months were just over 2Gb(peak+offpeak) and in the past I've occasionally just exceeded 3Gb(peak+offpeak).
Cheers, Tom.
Liam
Grafter
Posts: 2,083
Registered: 04-04-2007

VMBU on BB+

Have now replied to your ticket. :-)
N/A

VMBU on BB+

Thanks Liam - I've replied there too Smiley Tom.
Liam
Grafter
Posts: 2,083
Registered: 04-04-2007

VMBU on BB+

And back... :-)
N/A

VMBU on BB+

Hi Liam,

Excellent result - thanks Tongue Ticket closed and I'll monitor the vmbu.

As an aside I noticed when I look at the VMBU - if I press refresh in the browser window - didn't seem to matter if it was IE6, FF2 or IE7 the VMBU info would be replaced by whitescreen - blank. The menu on the left persists, the menu bar and logo across the top persist but the VMBU disappears. This happened nearly every time.

Cheers, Tom.
Liam
Grafter
Posts: 2,083
Registered: 04-04-2007

VMBU on BB+

Yep... there is a problem open on this.
gofaster
Rising Star
Posts: 361
Thanks: 10
Registered: 01-08-2007

VMBU on BB+

Can I ask what the answer was on this ticket?
I have just noticed that I have had almost 3Gb usage recorded on my account for last Saturday - my normal usage would be around 200-300Mb and I used my connection less than I normally would on Saturday.

As I am on PAYG any over-readings hit me directly in the pocket. In the past I have raised tickets and got refunds for over-readings (normally caused by the sloppy switch over to free usage at midnight) but this problem seemed to have been resolved some while ago. I was just getting my trust back in the VMBU figures when this has happened.

Do I need to raise a ticket to get this investigated?
N/A

VMBU on BB+

The problem was apparently caused by what Liam described as a "stale session" on the Ellacoya accounting system. Liam said this is unusual and with some developments coming up soon will not happen. With this issue it kept happening, even when I was not connected to the +net network - router off. I suspect you'd still see bandwidth being used when not connected if it was the same issue.
Cheers, Tom.