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Upgrading to premier 1 from PAYG

paulgul
Rising Star
Posts: 596
Fixes: 1
Registered: 05-04-2007

Upgrading to premier 1 from PAYG

I have just upgraded from PAYG to Premier 1 and have been told there is an upgrade charge of £14.99. I thought this charge was only if the new account was cheaper than the old account. Can someone confirm this upgrade payment is correct

Paul
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 17,626
Thanks: 611
Fixes: 158
Registered: 05-04-2007

Upgrading to premier 1 from PAYG

Upgrading from PAYG to Premier should not incur a charge, do you have added usage that makes your product more expensive then Premier Option 1?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Upgrading to premier 1 from PAYG

There shouldn't be a charge. Yes, your PAYG account is marginally more expensive than Broadband Premier, but it's so minimal we shouldn't be charging for it.

Let me know if you choose to upgrade your service and I'll action the request myself.
paulgul
Rising Star
Posts: 596
Fixes: 1
Registered: 05-04-2007

Upgrading to premier 1 from PAYG

Quote


Let me know if you choose to upgrade your service and I'll action the request myself.


Thanks James, yes the upgrade has already gone through.

Paul