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Upgrading my speed

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Upgrading my speed

Im on the Broadband Premier Option, but im only getting 1Mb connection. I tried to get the speed increased online on the website, but it tells me i need to pay £15 to get the upgrade. This can be right because im paying for the higher speed all ready but not getting it. I sthis right?
Cry
3 REPLIES
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Upgrading my speed

Unfortunately yes, there's a charge by BT which Plusnet pass on to you.
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Upgrading my speed

But they dont even tell my what speed i sould be able to get afterwords,
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Upgrading my speed

Quote
Im on the Broadband Premier Option, but im only getting 1Mb connection. I tried to get the speed increased online on the website, but it tells me i need to pay £15 to get the upgrade. This can be right because im paying for the higher speed all ready but not getting it. I sthis right?
Cry


Hi there,

You're outside of BT's limits for a 2mbps connection, hence why you were supplied on a 1mbps connection in the first place. The £15 would be a charge to regrade you to max, but with your line quality, I would be somewhat apprehensive of doing so.