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Upgrade Failed ?????


Upgrade Failed ?????

I places an order to go from plus to premier 1 but its failedHuh
I have been on hold on your phone for an hour now and noone answering.

the order number is BP953687
the fail notice is PlusNet Broadband Premier Option 1 (Annual Contract, No Modem) failed: Error

It says on my account its now upgraded but this has not happened. I have rebooted my modem but speed is still limited ( was on restrictions)