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Upgrade Charges

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Upgrade Charges

Has anyone been baffled like me in that while I await for my line to be upgraded to 4mb not only do they expect me to have to pay the £14.99 (eventhough they have charged this twice) they expect me to pay the additional £8 per month for the service (or lack of it!) :x

Who in the whole of the UK community is accepting this? Why should I pay £29.99 for exactly the same service (2mb) when I was paying £21.99 to wait indefinately for my line that may be able to be upgraded to 4mb?

Has anyone got this problem? :?

sph