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Unreachable URL

wheelnut
Grafter
Posts: 102
Registered: 01-08-2007

Unreachable URL

Have been trying to reach the URL www.fishcrazy.co.uk since 10:00 this morning with no success. The site is not down as other people can reach it via other ISP's. It's not a DNS problem as the URL resolves. A tracert gives me:-

Tracing route to fishcrazy.co.uk [65.98.41.154]
over a maximum of 30 hops:

1 3 ms <1 ms <1 ms 192.168.100.11
2 13 ms 14 ms 13 ms lo0-plusnet.pte-ag2.plus.net [195.166.128.72]
3 75 ms 13 ms 18 ms ge0-0-0-504.pte-gw1.plus.net [84.92.4.89]
4 15 ms 12 ms 13 ms t2a4-ge2-1.uk-lon1.eu.bt.net [166.49.211.133]
5 28 ms 60 ms 13 ms t2c2-ge7-0.uk-lon1.eu.bt.net [166.49.135.44]
6 14 ms 14 ms 14 ms t2c1-p4-3.uk-eal.eu.bt.net [166.49.208.109]
7 58 ms 12 ms 18 ms t2c2-p7-0.uk-eal.eu.bt.net [166.49.237.82]
8 144 ms 94 ms 132 ms t2c2-p4-1.us-ash.eu.bt.net [166.49.164.22]
9 87 ms 89 ms 120 ms 305.ge-2-2-1.cr1.iad1.us.nlayer.net [69.31.30.9]

10 105 ms 105 ms 140 ms 0.ge-2-1-0.cr1.ewr1.us.nlayer.net [69.31.95.165]

11 135 ms 96 ms 116 ms pwebtech.0.ge-2-1-0.cr1.ewr1.us.nlayer.net [69.3
1.95.82]
12 87 ms 87 ms 180 ms 69.57.170.7
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25


so it seems to clear PlusNet network.
Have rebooted modem/router to no avail.

Has anyone any cluesHuh
6 REPLIES
Ben_Brown
Grafter
Posts: 2,839
Registered: 13-06-2007

Unreachable URL

I can see the site both from here and on my home (PlusNet, 84.92.x.x) connection, so it seems to be up and reachable from our network.

Here's a traceroute from my home connection:

traceroute to 65.98.41.154 (65.98.41.154), 30 hops max, 38 byte packets
1 skyvalley.kyussnet.local (192.168.0.1) 0.238 ms 0.248 ms 0.145 ms
2 router.x (84.92.x.x) 0.719 ms 0.931 ms 0.552 ms
3 lo0-plusnet.pte-ag2.plus.net (195.166.128.72) 22.179 ms 32.631 ms 25.226 ms
4 ge0-0-0-504.pte-gw1.plus.net (84.92.4.89) 23.126 ms 24.432 ms 24.232 ms
5 t2a4-ge2-1.uk-lon1.eu.bt.net (166.49.211.133) 23.321 ms 25.510 ms 23.957 ms
6 t2c2-ge7-0.uk-lon1.eu.bt.net (166.49.135.44) 28.141 ms 29.161 ms 24.950 ms
7 t2c1-p4-3.uk-eal.eu.bt.net (166.49.208.109) 31.100 ms 28.454 ms 24.471 ms
8 t2c2-p7-0.uk-eal.eu.bt.net (166.49.237.82) 30.759 ms 27.668 ms 23.469 ms
9 t2c2-p4-0.us-ash.eu.bt.net (166.49.164.62) 104.704 ms 100.687 ms 97.519 ms
10 305.ge-2-2-1.cr1.iad1.us.nlayer.net (69.31.30.9) 103.993 ms 100.849 ms 97.284 ms
11 0.ge-2-1-0.cr1.ewr1.us.nlayer.net (69.31.95.165) 103.762 ms 100.622 ms 100.686 ms
12 pwebtech.0.ge-2-1-0.cr1.ewr1.us.nlayer.net (69.31.95.82) 119.533 ms 117.775 ms 116.931 ms
13 69.57.170.7 (69.57.170.7) 104.411 ms 101.362 ms 100.251 ms
14 * * *
15 * * *
N/A

Unreachable URL

Got to it from mine too but way slow from hop 8. I can also see the site. Had a quick look around but no announcement of failure or anything.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

Tracing route to fishcrazy.co.uk [65.98.41.154]
over a maximum of 30 hops:

1 2 ms <1 ms <1 ms mygateway.ar7 [192.168.1.1]
2 18 ms 18 ms 18 ms lo0-plusnet.ptn-ag2.plus.net [195.166.128.53]
3 19 ms 18 ms 17 ms ge1-0-0-204.ptn-gw2.plus.net [84.92.3.106]
4 18 ms 17 ms 17 ms t2a1-ge5-2.uk-lon1.eu.bt.net [166.49.211.9]
5 18 ms 19 ms 18 ms t2c2-ge5-2.uk-lon1.eu.bt.net [166.49.135.109]
6 18 ms 18 ms 18 ms t2c1-p4-3.uk-eal.eu.bt.net [166.49.208.109]
7 18 ms 18 ms 19 ms t2c2-p7-2.uk-eal.eu.bt.net [166.49.237.90]
8 91 ms 92 ms 92 ms t2c2-p4-1.us-ash.eu.bt.net [166.49.164.22]
9 92 ms 93 ms 91 ms 305.ge-2-2-1.cr1.iad1.us.nlayer.net [69.31.30.9]

10 110 ms 110 ms 110 ms 0.ge-2-1-0.cr1.ewr1.us.nlayer.net [69.31.95.165]

11 95 ms 95 ms 95 ms pwebtech.0.ge-2-1-0.cr1.ewr1.us.nlayer.net [69.3
1.95.82]
12 94 ms 95 ms 95 ms 69.57.170.7
13 110 ms 110 ms 110 ms www.fishcrazy.co.uk [65.98.41.154]

Trace complete.
JJ
Grafter
Posts: 229
Registered: 12-08-2007

Unreachable URL

Must be frustrating when everyone posts to say they can get it when you can’t !

Yep no problems apart from the pings from hop 8

Hold on though I’m certain someone will make a few helpful suggestions that don’t involve migrating..

JohnH
N/A

Unreachable URL

From the looks of the traceroutes it seems the problem is somewhere around 69.57.170.7.

I can get to the website fine, but my trace drops off at the same point as Ben's.

Regards,
Andrew D Wiles
N/A

Unreachable URL

Is your browser showing any errors or warnings for the website on the bottom bar?
wheelnut
Grafter
Posts: 102
Registered: 01-08-2007

Unreachable URL

Thanks for everyones help, it's obviously nothing to do with PlusNet then ... still can't connect to that site though, every other site seems fine.

This one really has me stumped unless there is a cable fault somewhere, but I would have thought it would reroute until the TTL times out?