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Unable to receive e mail from Orange

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Unable to receive e mail from Orange

I am unable to receive email from fslife.co.uk. I think this was originally Wanadoo and is now Orange. Are they blacklisted. Although I would like to receive emails from my mother (some of the time) I am unable. She gets mine but hers don't arrive and she gets no error/not sent messages. They seem to get lost in cyberspace. Any ideas would be appreciated.