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USwitch Survey

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USwitch Survey

I see that PlusNet has been touting some survey results from USwitch to try and persuade new customers to sign up.

I went to the USwitch site and tried to get details of all the broadband providers in the area and - lo and behold - PN wasn't amongst them!

Perhaps they forgot to pay the USwitch bill. :lol:
5 REPLIES
Community Veteran
Posts: 1,850
Registered: 04-04-2007

USwitch Survey

Erm

Link

Looks ok to me.
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USwitch Survey

Apologies - tried it again showing my i.s.p. as someone other than PN - then came up with PN second. Shockedops:
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USwitch Survey

It would be nice though if PlusNet had their logo on their entries, as without it the entry does not stand out.
Community Veteran
Posts: 1,850
Registered: 04-04-2007

USwitch Survey

Agreed. This is something we have raised a couple of times with the site owners. Hopefully they'll sort it soon.
kreynolds
Grafter
Posts: 433
Registered: 05-04-2007

USwitch Survey

The full breakdown of the survey

    1. Respondents who replied that OVERALL, they were “very” or “fairly” satisfied with their landline
    78%

    2. Respondents who would “definitely” or “probably” recommend their home phone to family and friends
    66%

    3. Respondents who replied they were “very” or “fairly”satisfied with the value for money offered.
    72%


    4. Percentage of users who were “very” or “fairly” satisfied with the everyday customer support they receive from their Home Phone provider.
    59%

    5. Percentage of users who were “very” or “fairly” satisfied with the billing services offered by their home phone provider.
    57%

    6. Percentage of users who were “very” or “fairly” satisfied that the billing services are easy to understand.
    80%

    7. Respondents who replied they were “very” or “fairly” satisfied with the online services provided by their home phone provider.
    76%

    8. Respondents who replied they were “very” or “fairly” satisfied with the talk and payment plan provided by their home phone.
    75%

    9. Percentage of users who were “very” or “fairly” satisfied that the supplier ensured they were on the best deal
    47%

    10. Percentage of users who found it “very” or “fairly” easy to start using their home phone provider.
    86%

    11. Respondents who replied that they were "very" or "fairly" satisfied with the information provided during the transfer proces to the current home phone supplier.
    77%