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USENET easynews shambles

N/A

USENET easynews shambles

Well, I hope you can understand WHY i'm fuming...
I've sat up late , it's 2.00am now, getting any throughput from easynews is a total link:censored take.

Every time I do a trace route ( up or down ) the pings are fine and get next to no packet loss/drops apart from
gi11-0-504.pte-ag2.plus.net, yet the throughput is completely unacceptable for my £21.49 Premier fee a month!

2.86Kb/s YES TWO POINT EIGHT SIX Kb/s

What is Plusnet coming to? I used to get a healthy 200+

My speedtests are fine ( various speedtest sites, and showing up around 5.6mb on plusnets own )

I've tried getting off PTE.AG2 but it seems any number of router reboots and retests ( even with time in between tries and whilst discon'd ) Nothings improving.

I've just started a new billing month and last months TOTAL usage was 5 Gig, so I'm no ton any restrictions.

Why am I so annoyed? because just about every other website is fine, surfing is fine, gaming is fine.. yet easynews packet throughput is a link:censored link:censored
I've paid a whole years up front subscription to easynews and now you are pulling this sham.

Any plusnet staff caring to check my account can see I hardly ever use USENET and NEVER use P2P.

Whats going on? why do I even bother waiting up until well after midnight to get downloads?
( I have to search each one manually )
Grrrrrrrrrrrr!!!!!!! I could SCREAM in frustration.

Stop link:censored about with usenet traffic!

I'm so angry if I could punch someone right now I would.


Moderators note by James (sallyandjames) : Removed attempts to bypass swear filter : link:rules
34 REPLIES
fingleburt
Grafter
Posts: 27
Registered: 29-08-2007

USENET easynews shambles

Got the same problem on Astraweb, 2:34am and currently downloading @ 150kB/sec. Couple of weeks ago I could pull in 800kB/sec+. First they bugger up me pc games and now this :roll:
Community Veteran
Posts: 26,351
Thanks: 602
Fixes: 8
Registered: 10-04-2007

Re: USENET easynews shambles

Quote
I've just started a new billing month and last months TOTAL usage was 5 Gig, so I'm no ton any restrictions.


If that is your typical usage, you are on the wrong account type. On PAYG a couple of nights back I pulled down nearly 5GB from Astraweb at an average speed of around 550KBps.

For 6GB peak usage (8am to midnight - overnight free) on PAYG you would be paying £17.99 and all yout traffic would be Gold.

See Changing to PAYG Note you need to pay £22.49 for one month before dropping your included allowance.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
N/A

USENET easynews shambles

Hardly touched my usage for this month and i'm getting 12.7kB/sec at the moment. Last night I was lucky if i was getting 2kB/sec.

Normal speed test come through with an average of 557kB/sec and peak of 820kB/sec.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

USENET easynews shambles

There was a problem last night regarding silver traffic, which Bob has put a service status out about this morning.

Problem was believed to have been caused by the lack of authentication against one of the Ellacoya E30 switches.
Pathfinder
Grafter
Posts: 406
Registered: 31-07-2007

USENET easynews shambles

Usenet is worthless after 11am, been like it for a couple of weeks.

More over-management and shaping of an already over complicated system.
Community Veteran
Posts: 26,351
Thanks: 602
Fixes: 8
Registered: 10-04-2007

USENET easynews shambles

No it isn't useless if you are on an appropriate account.

I've just tried it and pulled down over 11MB in seconds from Astraweb - average speed over 700KBps.

(Currently on pte-ag1)
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
10crawford
Grafter
Posts: 193
Registered: 19-08-2007

USENET easynews shambles

Elvin

I think plus must have fixed the packet loss problem sometime between 11am and 12 as my usenet download speed which was lousy earlier this morning has dramatically improved.
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

USENET easynews shambles

Hi

As James said, we had some issues with Silver traffic with have now been resolved.

You should get decent speeds off peak on Usenet, certainly our testing shows that speeds are more than reasonable.
N/A

USENET easynews shambles

Well, I'll wait patiently until after midnight again then see what traffic throughput I manage. It'd be great to be able to manually choose a plusnet pipeline ( AG1 AG2 etc ) it'd be a damn sight less stressful than constantly disconnecting and rebooting the router and having to log back in each time ( to router ) pitty I dont see an easy way to implement that idea though.

Elvin, 5 Gig is'nt my average, it's just what I did last month in total ( gaming peak/offpeak, http etc etc) I'd say my average is around 8 or 9 gig a month total, with my peak time usage being approx one third to half that total amount.

I pulled down some binary from easynews at lunchtime today and was seeing anything from 6kb/s to 24kb/s

The traceroutes before I started nearly all showed the plusnet router dropping packets (7 out of 10 at one point)
and it took an incredibly long time to get the traceroute and throughput page to complete/load results.

I switched routes a number of times and apart from one level3.net hiccup losing 1 packet mid point in the route, nearly all packet loss was on the last two hops before me ( namely plusnets routers AG1 and AG2 )

I know it was selfish of me to download binary at lunchtime ( 581 MB ) but I did'nt fancy waiting another whole day before trying again, and anyways a few files where due to be dropped from retention, which would have meant a headache stiching them all back together at a later date had I not gotten them all now.
N/A

USENET easynews shambles

I'm going to try my best here to copy paste traceroutes then you can tell me what it looks like is going on...
These are peak time trace results done at 17.49hrs GMT 26th Jan 2007.

trace route from me to easynews default route

<10ms 1ms <10ms ***.***.***.*** <me asterixed out by me>
26ms 27ms 37ms lo0-plusnet.ptn-ag2.plus.net
26ms 27ms 26ms ge1-0-0-204.ptn-gw2.plus.net
28ms 26ms 26ms ge-4-1.metro2
londencyh00.London1.Level3.net
26ms 96ms 46ms so-1-3-0.gar1.London1.Level3.net
39ms 33ms 30ms ae-19-55.ebr1.London1.Level3.net
26ms 29ms 29ms ae-1-100.ebr2.London1.Level3.net
104ms 96ms 100ms ae-4.ebr1.NewYork1.Level3.net
100ms 102ms 108ms ae-3.ebr1.Washington1.Level3.net
120ms 121ms 127ms ae-2.ebr1.Atlanta2.Level3.net
137ms 144ms 138ms ae-3.ebr1.Dallas1.Level3.net
157ms 159ms 157ms ae-8-8.car1.Phoenix1.Level3.net
155ms 154ms 155ms eth-2-14-1g.core-03.phx1.puregig.net
2675ms 2527ms 2470ms www.easynews.com [140.99.99.90]

then from easynews to me about a minute later
using the shortest route back to me.

LOSS RCVD SENT BEST AVG
0% 10 10 0.39ms 6.52ms 60.98ms ge1-1-0-18-10g.core-01.easynews.com
0% 10 10 0.43ms 0.65ms 1.84ms s3-0-3.hsa1.phx1.bbnplanet.net
0% 10 10 0.64ms 17.28ms 124.19ms ae-1-55.mp1.Phoenix1.Level3.net
0% 10 10 60.97 66.19 110.43 as-1-0.bbr2.NewYork1.Level3.net
0% 10 10 126.76 137.40 208.21 ae-1-0.bbr1.London1.Level3.net
0% 10 10 129.04 151.38 260.23 ae-25-54.car5.London1.Level3.net
0% 10 10 128.84 129.60 132.29 gi12-0-204.ptn-ag2.plus.net
0% 10 10 131.00 136.56 150.25 212.113.11.35

100% 0 10 0.00 0.00 0.00 <me> filtering icmp

synced at 8128/448 current MSR plusnet figure 7,500

getting a 13.76kb/s transfer/throughput. ( i've opted to show the 13.76 as it's about the average from my tests so as not to unduly scew the figures represented )

Sorry formatting is very messy on second trace.
as you can see, no packet loss down this time... but whats with the HUGE latency on the last hop of tracert up table? This last figure is pretty consistent.
Is this normal? I'm almost celebrating birthdays waiting for the tracert page on easynews website to load up completely. It's never been like this before and they ( easynews ) are reporting no problems at their end. Anyone from plusnet care to respond?
Community Veteran
Posts: 26,351
Thanks: 602
Fixes: 8
Registered: 10-04-2007

USENET easynews shambles

Quote
Elvin, 5 Gig is'nt my average, it's just what I did last month in total ( gaming peak/offpeak, http etc etc) I'd say my average is around 8 or 9 gig a month total, with my peak time usage being approx one third to half that total amount.


On PAYG 10GB per month all peak time (8am to midnight) is £20.99 - all traffic Gold or better. Every 2GB you reduce that by downloading overnight reduces the monthly cost by £1.50.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
N/A

USENET easynews shambles

I have been having similar problems with my newsgroups downloads. I haven't seen it go above 20 - 30 k/bs since I signed up to the service in middle of December. I thought NTL were bad but messing with peoples connections is another thing.

One more point as well on NTL I had 2 mb for 17.99 a month, here I am paying more and from what I see on general internet traffic its around 3 meg, not a major improvement for 21.99 a month.

At least with NTL I maxed out my connection, a constant downsteam of usenet of 240 k/bs. This needs to improve else my first ADSL venture was totally worthless!

Take the damn traffic shaping off and you would receive a lot less complaints plus net.
plusnetsux
Grafter
Posts: 122
Registered: 05-08-2007

USENET easynews shambles

they cant take it off. their business model dicates otherwise. i just grabbed a 4mb mp3 file from easynews - it took 20 mins - thats about 56k modem speed for the uninitiated. hence my requesting a mac at the most opportune moment.
mcguinness58
Grafter
Posts: 50
Registered: 15-08-2007

USENET easynews shambles

I am also getting disgusting speeds on usenet! I am getting sick to death of my connection with plusnet now and it won't be long before i decide to migrate over to Sky which i nearly did a couple of week back before plusnet upgraded my connection to 8MB instead of 2MB. I am paying a subscription for newsgroup access and plusnet is throttling it! It also seems that Plusnet aren't telling customers that the 8MB upgrade is an opt service. I was going for months and months thinking I could only get upto 2MB when in fact my line can take upto 8MB.