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Turnaround of PTR requests

darkgen
Grafter
Posts: 101
Registered: 20-08-2007

Turnaround of PTR requests

Hi, I was just wondering at the timescales/SLA's for PTR requests (which I understand after this week needs to be taken into context).

I put a request for a PTR change was "actioned" on the 5th March, however it is now the 9th and the PTR still has yet to be changed?!

I would of thought normally it would take between 24/48 hours to propogate, and I would of thought the change would of been reflected, at the very least, in PN's own nameservers!
Cheers, Paul.
4 REPLIES
LiamM
Grafter
Posts: 5,636
Registered: 12-08-2007

Turnaround of PTR requests

I'd send a reply back just asking to double check it actually has been actioned. It should be appearing now.
darkgen
Grafter
Posts: 101
Registered: 20-08-2007

Turnaround of PTR requests

Yeah, I kinda did, but that's been sitting there for the past few days as well.

I do not wish to open another call but an update would be nice Wink

Regards, Paul.
JonathanW
Grafter
Posts: 2,648
Registered: 02-10-2007

Turnaround of PTR requests

These are actioned by another team, so don't always get delt with as swiftly as other tickets, but if you've had the request actioned on the 5th it should have updated by now.
darkgen
Grafter
Posts: 101
Registered: 20-08-2007

Turnaround of PTR requests

One would think. I updated the call again. I'll give it another 24 hours and err, update it again Smiley

Cheers, Paul.