How can you say such a thing, PlusNet have told us they employ experts and why should we doubt that?
Apart from the fact that when service status updates go out saying something is fixed, half the time it is not. If it is, the fix rarely lasts a week. There hasn't been a week go by without at least one of the core services having problems for months.
So yes, I think you're right, there seems to be far too much time spent telling everyone everything is fine rather than properly investigating issues and solving them.It seems that if one person thinks an issue has been fixed that is enough to announce to the customer base that it is fixed, there is not real testing performed. Apparently portal logins are fixed, didn't stop me from receiving an incorrect password notification this morning.