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Ticket response sucks

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Ticket response sucks

I posted a ticket many moons ago on the 21 december, I have had no response still, you call this service?
1 REPLY
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RE: Ticket response sucks

> I posted a ticket many moons ago on the 21 december, I have had no response still, you call this service?

Good Morning,

The ticket was one that had actually been created by ourselves and escalated into a ticket pool for further actioning. Apologies that you have not received an update, some new filters will be dispatched to you in the early part of this week. If you require a quicker response to a query in future I would recommend raising a new ticket and we will be happy to assist.

Kind Regards,
Rob
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