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Ticket question

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Ticket question

Do all tickets get answered eventually or do some just get ignored?
I ask because a ticket I raised 11 days ago has still not been answered and I wondered if it ever would.
3 REPLIES
The_10th
Grafter
Posts: 1,090
Registered: 08-04-2007

Ticket question

Some take a while - depends on the question and when it was raised according to staff availability; e.g. some staff not available at weekends like admin I suppose. Your delay suggests no one is looking at it so a bump here is a good idea.

Still, you can always post here and know you are ignored! :lol:
Bookman
Grafter
Posts: 269
Registered: 02-08-2007

Re: Ticket question

Quote
Do all tickets get answered eventually or do some just get ignored?
I ask because a ticket I raised 11 days ago has still not been answered and I wondered if it ever would.


Perhaps you asked a difficult one Wink
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Ticket question

All tickets will get answered, some though may take a bit longer than others. Looking at this one, one of the network guys was investigating it on Thursday, I think it's probably a lot more complicated than it looks, but it's in the right place. I'll see if I can hurry it along.