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Ticket ignored, on hold for 20 minutes then cut off?!!

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Ticket ignored, on hold for 20 minutes then cut off?!!

After several phone calls to try and speak to a human being (as opposed to being directed to the disfunctional ticket system and then cut off), I managed to get into a queue (which according to Plusnet's "unique, up to the minute Customer Support Statistics" is "only" 13 minutes long).

After 20 minutes of waiting and twiddling my thumbs, the line goes dead and cuts me off again!! Could someone please ring me or at least get the ball rolling on ticket 20590281 - it must be playing havoc with your 8 hour ticket closure stats at the minute!!
3 REPLIES
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Ticket ignored, on hold for 20 minutes then cut off?!!

Just keep pressing zero when you phone. I'm sure this puts you through to people more in the know. I had some excellent advice/help over the phone last night
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Ticket ignored, on hold for 20 minutes then cut off?!!

Thanks very much for that tip! It took some waiting, but I finally have my MAC code, much appreciated.
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Ticket ignored, on hold for 20 minutes then cut off?!!

not a problem, all the best with the new provider :]