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Ticket Response Times & Regrade

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Ticket Response Times & Regrade

I think Plus Net might be slipping a bit with their response times to tickets:

Ticket Raised: 2005-09-04 16:20:01
Av Response Time: 9 hours, 47 minutes and 27 seconds
Target: 8 hours

Wonder how much my response time will hit their average?


Also, how long does a regrade take from 1Mb to 2Mb (On the PlusNet Broadband Premier - Up to 2Mb account already) and I raised a ticket on 24th August and I've had the £14.99 deducted accourding to the ticket, but I'm still on 1Mb.