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Ticket 4920070 still no answer after 5 hours

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Ticket 4920070 still no answer after 5 hours

What is the point of us a) ringing the 0845 number when it takes over an hour for an answer and b) opening a ticket up and it doesn't get a reply for 5 hours??

My ADSL connection is very very slow at the moment - has been all day - bytes received are about 800,000 in about 20 minutes - and that is very slow. It would be quicker for me to use my dial up modem than this ADSL today - any idea whst is going on?
1 REPLY
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RE: Ticket 4920070 still no answer after 5 hours

Hello Gloria,

I have now responded to your open ticket. Please accept our apologies for the time taken in this matter.

Best Regards,
Mark.

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| Mark Hague..................Unmetered & ADSL solutions
| Customer Support.......................for Home & Business
| PlusNet Technologies Ltd..........@ http://www.plus.net
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