Perhaps a support person is reading these posts could look into this ticket 20131621. I am unable to FTP upload to my webspace, haven't been able to for a few days now. It's not my end either as I have full access to my Uncles account with plusnet. The website is there but not able to modify in any way. Also on my webspace control panel it's saying 0MB used when there is probalby about 80.
Don't have much hope this getting sorted quickly having read a few of the other posts on here!
UPDATE: Got a reply in 3 days, didn't fix the problem but at least I got a reply, now waiting for another round to see if they can sort the problem.