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Ticket 19946500

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Ticket 19946500

Seen as my DSL is borked for some reason, Do plusnet give out a free dialup number until my connection starts working again?
7 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Ticket 19946500

Not currently, but it is one of the things that we are currently pursuing.
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Ticket 19946500

Okay, as for the pay as you go number i dont suppose we can have the actually physical number? Wink I can then use some inclusive minutes instead of being charged for calling a non geographical number.
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Re: No DSL connection - Dialup question

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Do plusnet give out a free dialup number until my connection starts working again?


Hehe. If they did that and picked up the tab, they would go broke!
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Ticket 19946500

Okay i filled in a fault thing this morning and its come back and reported a
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The Connection checks have now completed
Test result summary: Fail


Aparently its been escalated to the correct team for review but the ticket also says that its awaiting my response?

Eh? :?:

Surely it should be waiting a PN rep response? How long do these things take to get sorted? I want my dsl connection back!
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Ticket 19946500

Any estimate in when i am likely to see my connection back? Not had any update with what wrong yet, not even a response from the team its been aparently elivated too?
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Ticket 19946500

I think that as a standard escalation, whenever there is a comment (automated or manual) from PN then the ticket is automatically set back to you.

What I do is leave a comment to put it back to waiting on PN
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Ticket 19946500

Yeah, i made sure i did that this morning.