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They don't know I have a broadband connection!

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They don't know I have a broadband connection!

After having a broadband connection problem put right (with the help of f9) I had a notification from some other techie stating that there was a dial-up but definitely no broadband connection under my username. I replied saying that this was obviously wrong and asking for an explanation. Strangely, this query of mine has disappeared from my "questions" and I have not received a reply. I need to know what's going on. Any suggestions please?
Annabelle.
2 REPLIES
Community Gaffer
Community Gaffer
Posts: 12,800
Thanks: 634
Fixes: 62
Registered: 04-04-2007

They don't know I have a broadband connection!

Hi Annabelle,

I have replied to the ticket on your account. I think the confusion stems from the fact that you have two accounts: One with Plusnet and one with Force9.

Kind Regards,

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

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....they do now ............

Well! That is the first time I've heard I have two accounts. Don't tell me I am going to have to start paying for both of them ............ :roll: