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The real Plusnet Userpoll v2.0

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The real Plusnet Userpoll v2.0

here it is
21 REPLIES
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The real Plusnet Userpoll v2.0

What exactly do you want to acheive with this poll?

If you break it down...

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Providing a robust internet service


Of course its a priority. They couldnt be in business without providing a robust service

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Dedication to customer support


Again, of course it s a priority. They clearly have problems in this area at present, but it remains a priority

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Marketing


Another priority. Marketing goes hand in hand when in business. Without it, the business doesnt grow.

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Contract Law


Not necessarily a priority for PlusNet as a business, but it probably is for the Lawyers they employ.

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Preventing users from cancelling


Definately not a priority and they dont do it.

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££££££££££££££££££££££££££££££££££££££


Most definately a priority. They are a business, not a charity and have to make money.
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The real Plusnet Userpoll v2.0

As in the previous poll, I suspect that as a business, £££££ will always be the driving factor.
But to get to
££££££££££££££££££££££££££££££££££££££
you need to have customers, so you must ensure that you have good strong accurate and effective
Marketing,
then you need to make sure that these customers usage is sustainable, and you need to make sure they pay you money - thus
Contract Law
is important. OK, so now you have customers, that doesn't mean
££££££££££££££££££££££££££££££££££££££
yet though;
you need more customers, and you also need to keep the ones you have, now you need to be
Providing a robust internet service
alongside showing
Dedication to customer support
this will help drive
££££££££££££££££££££££££££££££££££££££
by
Preventing users from cancelling

So basically, I expect PN to always concentrate on making a profit. The important bit is ensuring that they remain sufficiently longsighted to ensure that all of the middle steps which are important to us customers are carried out. And carried out well
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The real Plusnet Userpoll v2.0

Heh - you type too quickly Mark!

One day I shall beat you Wink

(with a stick, or belt, whichever you prefer)
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The real Plusnet Userpoll v2.0

I'm afraid ££££££££££ doesnt mean money. It means greed.

Customer service should not suffer ever. The core principle of the business is to provide a service. Making money is a by-product of that principle.

This poll is asking customers what they think is the priority.
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The real Plusnet Userpoll v2.0

Aha, you should have written greed then, rather than subject us to something which can so easily be misinterpreted! Wink

I still stand by the relationship between the different factors, and if greed is the word we must use to describe the desire to satisfy the owners (shareholders) of the company, then so be it.

I fully agree that customer service should never suffer, but I do have to take issue with your statement that
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The core principle of the business is to provide a service. Making money is a by-product of that principle.

I cannot imagine that anybody sets up a company with the sole aim of providing a service - business are created to fill niches in the market, and provide services which are required, but these services are only provided as a means to make money.
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The real Plusnet Userpoll v2.0

Double post in error
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The real Plusnet Userpoll v2.0

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One day I shall beat you Wink

(with a stick, or belt, whichever you prefer)


We must talk Tongue
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The real Plusnet Userpoll v2.0

Read the corporate philosophies of any major successful company.

If people are not satisfied, if doesnt go anywhere.
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The real Plusnet Userpoll v2.0

Again, I fully agree with you, the point I am trying to make though, is that ALL of the factors (plus many more) are essential, without any one of the factors mentions, the company would fall over, and would then fail on all of the other factors.
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The real Plusnet Userpoll v2.0

Without wishing to stir the pot: the poll question was top priority wasn't it?

In PlusNet land then it should be Providing a robust internet service ; if that isn't achieved then there's no point in providing anything more because customers will leave in droves and their share price would drop like a lead balloon: oh silly me they are. Wink
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The real Plusnet Userpoll v2.0

But if the only way to provide a robust internet service is by making a loss, that would be unacceptable - the business would fold then wouldn't it?
Hence why I thought that profit is priority one :?
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The real Plusnet Userpoll v2.0

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Hence why I thought that profit is priority one :?

You are most probably correct James...

Some isp's put building their reputation or increasing their customer base before profit: TalkTalk, Sky and Plusnet before they floated. Smiley

But I have to agree with you really because you are fundamentally correct, it's just a matter of degree really isn't it? Wink
kosh2
Grafter
Posts: 211
Registered: 04-08-2007

The real Plusnet Userpoll v2.0

Quote
What exactly do you want to acheive with this poll?

If you break it down...

Quote
Providing a robust internet service


Of course its a priority. They couldnt be in business without providing a robust service



Sorry but it is not a robust internet service at present. I really have to diagree. hence the multiple posts re gamne pings, unusable usenet, delailed emails, p2p issues etc.

It is only robust for www at present. Which is probably the ideal group of customers they want. Trouble is grass is not particularly green on the other side either.
Alecto
Grafter
Posts: 2,886
Registered: 30-07-2007

The real Plusnet Userpoll v2.0

People seem to think that for an ISP to make money is reprehensible.
But that is what they, like all companies, exist for.
So their top priority has got to be making money.

Excessive short-term greed will lead to longer-term customer dissatisfaction, and less long-term profit as customers leave/don't join, in theory at least.

But the public as a whole is pretty pathetic, and will put up with all kinds of nonsense either through apathy or because they think they're saving 50 pence. So, AOL and Tiscali go from strength to strength, and Pn is going the same way.

The few who complain on here aren't going to give them any sleepless nights so long as they carry on getting new recruits, and don't have a churn rate above the industry average.

Pn certainly isn't as good as it was, but then it probably is making more money.