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The left hand doesn't know....

penguinni
Grafter
Posts: 108
Registered: 30-07-2007

The left hand doesn't know....

I upgraded on the 15th apparently but from that moment realised that something was wrong. I have made two phone calls, raised a ticket, posted a trace route, did a BT speedtest and answered emailed questions and a few hours ago PN updated my ticket stating that the regrade appears not to have been completed.

I suggested that from the outset but why has it taken 4 days to determine I am not on 1mb service?Huh
2 REPLIES
Ianwild
Grafter
Posts: 3,835
Registered: 05-04-2007

The left hand doesn't know....

Put simply, it's because this is a trial and BTs systems are not giving us accurate information.

If you need me to get involved with sorting this, please let me know.

Regards,

Ian
penguinni
Grafter
Posts: 108
Registered: 30-07-2007

The left hand doesn't know....

Thanks Ian. I understand BT will be in touch shortly with an update