cancel
Showing results for 
Search instead for 
Did you mean: 

The cost of waiting for waiting for support

N/A

The cost of waiting for waiting for support

Just got my latest phonebill and can put a figure on how much I spent waiting for PlusNet to answer their phone last month. £7.86.

:idea: How about introducing a freefon number +Net or better still answering your phones :!: :!:

How do I go about recouping the money or is it one of the downsides of being with PlusNet :?:
8 REPLIES
N/A

The cost of waiting for waiting for support

Its just ridiculous isnt it, Plusnet is the worse ISP i have ever known, everyone else i know that has moved over to LLU on different ISPs have had no problems
N/A

The cost of waiting for waiting for support

Anybody else totted up how much they are spending trying to get through to support? Any comment/s on If/how I have any case to get some money back from PlusNet? PlusNet, any comment? An apology maybe?
N/A

The cost of waiting for waiting for support

I thought that as a WLR customer you would have the cost of calling the 0845 number neutralised.
But then I do admit that it depends on if the call was for phone reasons or Broadband reasons. If for BB reasons then offering a free phone number is rather much like introducing a death sentence upon yourself, but still at least people wouldnt mind waiting on hold for a few hours then as its free.

Id say its a close and tough call, its a good arguement either way, but I cant really call it.

Regards,
N/A

The cost of waiting for waiting for support

I would send the accounts/complaints dept. an e.mail but guess what e.mail appears to be down again (been getting pop server not responding for the past hour):roll:
N/A

The cost of waiting for waiting for support

I am seeking legal advice on the 15th of this month regarding a refund on my BB downtime, among other things, i will mention the cost of the calls for support and see what they say..
N/A

The cost of waiting for waiting for support

Calculate the cost of downdown, calculate the time spent waiting on the phoen, calculate the call time.

Add it all up, send PN a claim for compensation.

They don't respond in 14 days, send them a letter before action, 14 days after assuming no resolution file a claim through the courts on moneyclaim on line.

Time to stand up for consumer rights!
N/A

The cost of waiting for waiting for support

Ask yourself this...would you really pay for any other service with such poor support?

My advice...leave
N/A

The cost of waiting for waiting for support

Cheers for the advice crane, will do.