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Terminating an Account & Requesting MAC

Nocturne
Grafter
Posts: 140
Registered: 01-08-2007

Terminating an Account & Requesting MAC

Advice please on terminating an account and obtaining a MAC.

Does the request for a MAC automatically initiate the 30 day notice I need to give.
If so are the MACs always issued in good time.

If termination of the account and requesting a MAC can be done separately is it possible to request a MAC first and then terminate the account once in possession of the MAC.

I want to avoid any possibility of the account closing before the transfer is completed.
2 REPLIES
N/A

Terminating an Account & Requesting MAC

You can only obtain a MAC by raising a ticket through the portal.

Your 30 days notice starts from the day you request your MAC. If you do not use your MAC within 30 days then it lapses and your Plusnet account continues as normal - you do not get disconnected.

Assuming you are not on LLU then it can take up to a week to receive your MAC. For LLU it can take much longer.

Once you have your MAC you can can sign up with a new ISP who will arrange the transfer through BTw. Once the transfer has gone through then you need to tell Plusnet that you have migrated away as BTw do not always tell them.
Nocturne
Grafter
Posts: 140
Registered: 01-08-2007

Terminating an Account & Requesting MAC

Thanks ruslyn77 that tells me everything I need to know.

I opted out of LLU as soon as I realised I could to make sure it didn't happen.

Much appreciated.